Came home and cried! Never have I ever felt so let down and disappointed after such an outstanding first visit to collecting the dress where everything became a total disaster. The girl who helped me choose my dress wasn’t in unfortunately but she was amazing! Her name was Kelly. Unfortunately I didn’t catch the ladies name today but I found her very uncomforting in a horrible situation! I received a phone call last week to say my dress was ready. Excited, I said we’d be in to collect this week. Upon arrival I realised we had forgotten our receipt, as I registered when I arrived I knew they’d be able to trace the order. The lady in the desk seemed reluctant to trace it until I had a receipt which I did not. I had my emails and that was it. After an awkward trip back to the car to ask my mum to check again for the receipts, she was waiting with my poorly toddler in the car, the lady then decided she could print my receipt… She got my dress out but it was missing all the accessories we had purchased with it at the time. She managed to find my tiara and belt which had slipped to the bottom of the dress bag but my veil and fur shawl were no where to be seen. I asked where they were and there was a lot of hesitation… At this point it became to emotional, I text my mum and asked her to bring the children in so she could help solve the missing accessory dilemma, one of the working girls in the store made a passing comment about the “noise from a screaming child” made me feel very uncomfortable, trying to console my child and remain calm myself. Still with no veil or fur shawl I noticed there was a damage to my dress. Right on the nipple of the right hand breast was a blue stain… the woman behind the desk argued with me that it was there… it’s blue on a white dress! Stands out pretty obviously! She then argued it was a thread grabbed a needle out the draw and started to pick at the threads on my dress. You could see it was clearly a stain from the way the colour had bled into the fabric. She then whisked my dress away and came back with a soaking wet right side of my dress saying she’d put something on it to remove the stain. The stain was gone but I now have a wet dress sitting in a box waiting to go mouldy! On top of this there was no apologies for any of the inconveniences caused. She also tried to blame the mistakes made on our lovely Kelly who worked so hard to help us! I was disgusted by the way she slagged off her new colleague to us! Kelly was amazing and you madam are rude! She managed to find another veil the same as the one I had chosen but it wasn’t the one I’d paid for already that had been resold! As for my fur they tried to say we’d never been charged for it and charged us for another fur. Personally after the damage they caused to my dress and loosing my accessories, you would have thought they would have just thrown the fur in as compensation for there disaster! Either way I’ve left disappointed and it’s not how I in visioned feeling after buying my dress. It’s supposed to be exciting not stressful! So sad after I left such an amazing review the other day. Sorry Kelly your team let you down. Keep up the good work. A massive thank you to Tessa for fixing my dress.