Name: wed2b
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“I found a dress i fell in love with on Web2b website, when i arrived to the store i’ve been told they don’t have this particular dress and been offered to try others, despite me asking several times about the dress i liked, i’ve been told that nothing can be done, even though the lady phoned other store and they had it in stock. Why it couldn’t be delivered for me? Anyway, i ended up buying completely different dress and it felt like a purchase under pressure. No one ever told me about shops ridiculous NO RETURN policy I don’t feel comfortable wearing this dress on my wedding day and had to buy another dress… So i ended up wasting more than £900, obviously couldn’t return because Wed2b do not accept returns And now it’s been up for sale for the past three month with no luck at all. Absolutely disappointed and wouldn’t recommend to anyone”

Helpful Report

(WED2B Wednesbury) - Posted 1 year ago

Hi Tanya, thank you for sharing your feedback, we understand that you have already liaised with our team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We do apologise for any upset caused regarding our policies, however we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“So I went into store today just to look at bridal dresses, I didn't want to try on, but the staff wanted me to sign in which I wasn't prepared to do. I only wanted to look. I felt very uncomfortable being made to "sign in." I'm not getting married untill 2026 amd only wanted to "look at styles" I was made to feel very uncomfortable. Not a nice experience.”

Helpful Report

Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“A staff by the name of Dina at the Central London (Marylebone) branch was extremely rude and gave terrible customer service. Appalling experience. I will be taking this up with the head office. Truly atrocious! Decided not to purchase a dress from them due to the unacceptable rudeness, poor people management and unprofessional behaviour, would not recommend this store at all.”

Helpful Report

(WED2B London (Central)) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, wed2b

Posted 1 year ago

“we went to the shop in glasgow, and we are absolutely disgusted in the experience we got. when we went to try on the dresses the shop was dirty inside. we went to view dresses, and they had 1 dress in 2 sizes, not a lot of variety. we were offered no help and we had to order online and they couldn’t of cared less that our dress we wanted wasn’t in, shocker. the woman at the front desk looked us up and down as if we shouldn’t have even been there, would’ve been nice to experience some nice customer service, but you don’t get that here. customer service doesn't even revive 1 star. do not recommend the glasgow shop.”

Helpful Report

(WED2B Glasgow) - Posted 1 year ago

Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, wed2b

Posted 1 year ago

“No refunds offered , should be told this when purchasing.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at wed2b, we sell brand new wedding dresses, gifting and accessory items off the peg. Due to the luxury nature, and assessing where we sit alongside the bridal industry, we now operate on a 14 day exchange only policy. We appreciate you taking the time to share this feedback. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to assist. Best wishes, WED2B

Posted 1 year ago

“Where to start, we brought a wedding dress along with 2 bridesmaid dresses, originally a wrong under garmant was sold for the dress which WED2B in fairness did refund, but would not do so on the cover. We brought the bridesmaid dresses in Feb/Mar and were told that by our wedding in May the matching tie sets would be available, unfortunetely after contacting WED2B on many occassions they will not confirm when delivery would be and finally this week told us to look elsewhere - we have not managed to find exact matches and had we known this in Feb we wouldnt have brought the dresses from WED2B and ofcourse they state their non refund policy - we feel extremely let down and miss lead by them”

Helpful Report

(WED2B) - Posted 1 year ago

Hi Daniel, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Unfortunately, we experienced some unforeseen delays with the release of our tie sets and this meant that they were not released when we had originally hoped. This was something out of our control I'm afraid and we can only apologise for this. All our bridesmaid dresses are made to order and are not eligible for refund or exchange. This can be found in our term and conditions and would have been mentioned to you at the time of purchase. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“If I could give this company a minus number I would Please don't EVER BUY from this shop! Firstly they sold me a dress that was new and charged full price for , only to see at the seamstress office all the corset hoops at the back were ripped! When I went back to them to show the pictures and proof of purchase they said the only way they could exchange it for me is if I went back with the dress unaltered, which I did They confirmed they had a dress I'm store to exchange for My faulty one once they had seen it. The dress they had ready for me to be exchanged was even worse than the faulty one they sold me.. hoops again we're ripped a big stain on the back and it was missing the corset string. Each time I had to travel to and from the shop which was an hour away from me. I was also forced to buy an under skirt for £99 which I was told I had to have if I wanted this dress which wasn't true! I was then forced to buy 2 storage boxes and hangers for another £100 Even when I said to the lady are you sure because I don't need to store it could I not buy a bag to which she said I can't sell you the dress without the boxes.. when her other member of staff told me she could. The only thing good is the service I received from a member of staff Elouise in the bromley shop! Best customer service ever and so lovely Take your money else where ladies”

Helpful Report

(WED2B Brighton) - Posted 1 year ago

Hi Nirvana, thank you for sharing your feedback. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We understand that you have already liaised with our Customer Care Team regarding this matter and we can see that you were provided with a resolution to this matter on 1st May. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“I hate leaving 1 star reviews, it makes me feel like a moaning mildred but in this case i really did have an awful experience... To cut a very long story short the shop staff are lovely, cannot fault them, they were amazing on the day and so, so helpful. I was looking for some high-quality bridesmaid dresses and settled on a few in the shop (always better to see them in person after some vaguely horrifying online purchases). We paid expedited shipping to get a rush order in (the lead times are obscenely long for standard sizes which i can safely state having worked in fashion for popular high-street brands in London, i can only imagine these are made to order abroad to save on costs and shipped via containers hence the unreliability). I asked if the order time would be an issue seeing as June weddings are peak season, and was assured it would not. I was then emailed a few weeks later to let me know that the dresses would not be in time due to a supplier issue and would arrive 4 days after my event, (helpful) and did i still want them? I am now 6 weeks away from wedding with two bridesmaids out of the country trying to hunt down decent dresses (again) with a much tighter timeline than my already tight one. It's been insanely stressful when i had ideally wanted to be refining the important stuff and am at a total loss. Again, i must iterate, i cannot fault the lovely shop staff who were most helpful and issued a refund immediately, but i really do think in these instances Wed2b should suck up the cost of expedited delivery. It makes for awful customer service in an industry where timing and quality experience really does count; especially with regards to word of mouth and will cannibalise their sales from a business perspective if they're not careful, for being thought as terribly unreliable. Rant over.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. We would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, wed2b

Posted 1 year ago

“I went last Saturday afternoon it was quiet and tried on 2 dresses the shop assistant suggested which I didn’t like I then tried the 2 I liked. I then asked to try on another dress I had seen I was told no you can only try on 4 dresses which was disappointing as I wasn’t told this when I arrived or I would have chosen my own four dresses and then wasn’t allowed to fry in my bridesmaids dresses so has to go back Sunday to do that. Didn’t feel special or helped I felt more an inconvenience”

Helpful Report

(WED2B Chelmsford) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, wed2b

Posted 1 year ago

“There is a problem with your drop down menu that Wed2B need to SORT OUT ASAP!!! It is very unfair that customers order one colour and get another only to be given an apology at collection and told to reorder. Not a nice experience when your wedding is overseas with no time to reorder.”

Helpful Report

(WED2B London (Central)) - Posted 1 year ago

We are very sorry to hear you are having some difficulty placing an order. Please be assured we are here to help you every step of the way. Please do contact us at customercare@wed2b.com for further assistance. Kind regards, wed2b

Posted 1 year ago

“This company charged me for the hanger, garment bags and storage boxes without letting me know. Total came to over £100. I’m now being told that I can’t return them. Would not recommend this company. It’s caused me too much stress around a time that’s supposed to be happy”

Helpful Report

(WED2B Edinburgh) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We can confirm that all storage items and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further. Best wishes, WED2B

Posted 1 year ago

“The good bit is that we had an enjoyable time trying on and choosing bridesmaid dresses. The girl who helped us - the assistant manager - was very friendly and helpful. Sadly, the next part was extremely upsetting and, as a result, we would never recommend WED2B. The first dresses that my bridesmaids tried were the ones we finally settled on - after 3.5 hours of trying dresses. We then chose some robes and t shirts for night before and the morning of the wedding. We were all very excited as it isn’t always straightforward getting styles for sizes 8, 10 and 20. When we paid the assistant manager somewhat casually told us that she couldn’t get the size 20 as they no longer did it, and that she wondered why it wasn’t on the rack (we’d tried the 18). She then said “apologies” and that was it. She knew I’d done a 2 hour road trip and spent 3.5 hours choosing and that was it. We had no other options as the only dress in satin in a size 20 wasn’t nice. She had no awareness that we had wasted 5.5 hours and how upsetting this was. We should never have ended up in this position as every member of staff should know about the products they are selling - but she was the assistant manager and absolutely should have known. It was the first dress we tried on so she could have saved us hours of time we could have spent looking elsewhere, and saved us the upset and disappointment. My bridesmaid was so upset and embarrassed that this had all happened and I upset that she - and we - were put in this position.”

Helpful Report

(WED2B Leeds) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit. Best wishes, wed2b

Posted 1 year ago

“Unfortunately my belt purchased was faulty and I was encouraged to order a replacement online and told I would be refunded. This has not happened.”

Helpful Report

(WED2B) - Posted 1 year ago

We are so sorry to hear of your recent experience, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“I found the Staff were quite pushy when in store and more so not very helpful after purchasing an wonderskirt with my wedding dress from the shop nearly a year ago which I was advised it was required. My dress needed alterations as it was too big when I bought it and when I took it to the seamstress a couple of weeks ago I was advised the wonderskirt would not be suitable due to the dress having a very low back. After sending emails back and forward pictures of receipt then pictures of me wearing the dress with the wunderskirt it was finally agreed in principle as a gesture of good will for me to return it for an exchange for some accessories e.g veil/hair accessory. The wunderskirt was in the original packaging with tags attached so I think it it wrong that I was not able to get a refund but even then I accepted the policy and used the £99 to purchase some accessories to make up most of the value but I just found the staff a bit unhelpful and come accross quite rude therefore I would not recommend Wed2B in future to anyone else as I have had a really bad experience. Very dissapointed with the service when you spend alot of money on a wedding dress and this should be one of the best experiences and part of the exciting journey for your special day.”

Helpful Report

(WED2B Gateshead) - Posted 1 year ago

Hi Kayleigh, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We are sorry to hear that you felt our staff came across as rude and we would like to thank you for your feedback, it is much appreciated and will be taken on board for internal investigating, to aid in bettering the customer service that is given to our brides. Here at wed2b all items are purchased as seen in store at the customers discretion, therefore we do operate on an exchange only policy and we do not permit refunds for our products purchased in store. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Wij zijn in Gent geweest. De dame die ons "hielp" was niet vriendelijk en alles behalve behulpzaam. We waren op 15 minuten terug buiten en teleurgesteld. Het enige positieve is dat je geen afspraak moet maken.”

Helpful Report

Posted 1 year ago

“At the Glasgow store, I went in on a Wednesday afternoon explaining that I needed to try on bridesmaid dresses. I was on my own and wasn’t buying, I just needed to try on 2 specific dresses for a size. The women explained that she wouldn’t be able to help me for 2.5 hours but I could look around and see the dresses I needed to try on. I said that’s fine, I didn’t need help trying the dresses on. I then asked if she could show me roughly where abouts the dresses were in store and she said she couldn’t. She seemed very stressed and flustered as if she was overwhelmed with work. I then found the dresses I wanted and took them off the rail and she came running out to say that I wasn’t allowed to take them off the rail because other bridesmaids needed to try them on. I explained that I was trying them on and she said that you can only try a bridesmaid dress with a consultant and no one could help at the time. She was very rude, and it was clear with her snappy tone of voice that she was trying to usher me out of the shop as soon as she could. The shop was empty, apart from me there were another 2 ladies browsing dresses. I didn’t need a consultant to help me try a dress on. I simply needed to know a rough size and I would have had the dresses altered elsewhere. I asked the woman if I could book because clearly you need a booking if you can’t be seem for 2.5 hours on a quiet Wednesday afternoon. She again said with a snappy tone that it was walk in only. I won’t be recommending this place to anyone, the service was not what you would expect for a bridal shop.”

Helpful Report

(WED2B Glasgow) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Placed an online order never received it WED2B informed me they sent it to the wrong address and there was nothing that they could do - customer service team are horrendous I have been scammed by them”

Helpful Report

Posted 1 year ago

Hi Dervla, thank you for sharing your feedback, we understand that you have already liaised with our Customer Care Team regarding this matter. We are so sorry to hear you are disappointed with your experience at wed2b would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“No one greeted us apin arrival, they busy but not enough for someone to just acknowledge us. Then one of the girls looked us up & down get a filthy look and whispered to her friend. We was in the shop standing for at least 8 minutes before was told, we are so busy, we have been on the go since half 9 and no one has had a break today, therefore we may not fit you in today....it will depends how long the other brides take!! We asked if we could look around was told yes. After around 45 mins we decided to leave, as we was ready to leave we was told someone was finished. I (the bride) was told to remove my top etc as the lady went off to get a dress I explained the manager about wanting something different....her response was "well you definitely won't want to buy from here then!" I told her she was rude. This is my 1st experience of wedding dress shopping and if it was not for the lady who helps me I would of got dressed and left!!! Appealing service from management!!!”

Helpful Report

(WED2B Bromley) - Posted 1 year ago

Hi Kelly, thank you for sharing your feedback, we understand that you have already got in touch with our Complaints team and we will be investigating this as a matter of urgency. Please be assured a response will be provided to you within 10 working days. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Once again, we would like to thank you for your feedback as it is so incredibly important to us in improving the service and experience that we are able to provide, and we wish you all the best for your special day. Kindest regards, WED2B

Posted 1 year ago

“Diesen Laden kann ich absolut nicht weiterempfehlen. Es ärgert mich auch schon, dass ich einen Stern anwählen muss, um überhaupt eine Bewertung abgeben zu können. Mir wurde für ein A-Linienkleid ein Meerjungfrauenunterrock verkauft. Auf Nachfrage, wurde mir erzählt, dass ich diesen Unterrock benötigen würde, damit alles blickdicht sei. Außerdem wurde mir ein Gürtel als Strass-Applikation verkauft, obwohl das ausgewählte A-Linienkleid für einen Gürtel gar nicht geeignet ist. Zudem hat man mir das Kleid zwei Nummern zu groß verkauft. Auf meine kritische Rückfrage diesbezüglich, wurde so getan, als ob es normal sei, dass das Kleid sowieso angepasst werden müsse. Nun muss das Kleid neben den "normalen" Anpassungen auch noch kostenintensiv zwei Nummern kleiner geschneidert werden. Die Preisaufstellung und Beratung vor Ort war sehr undurchsichtig. Die Optionen (Unterrock, Gürtel, Schutzbox, Kleiderbügel, ...) wurden nur gelistet ohne Angabe von Kosten und Auswahlmöglichkeit. Eine Rückgabe einen Tag später war nicht möglich.”

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Posted 1 year ago

“There was an extremely long wait to be seen.”

Helpful Report

(WED2B London (Central)) - Posted 1 year ago

Here at wed2b, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please do get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress and give you that amazing experience that we know you deserve. Best wishes, wed2b

Posted 1 year ago

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