Name: WED2B
Address: 6 Precedent Drive, Rooksley, Bradwell Common, 6 Precedent Drive, Rooksley, Bradwell Common, Milton Keynes
Rating: 4.92

“Absolutely awful experience. Suckie was my advisor and felt the need to constantly repeat the fact that as I had a style in mind the company doesn’t go above a certain size and due to my usual dress size of uk14 I would need a 16 / 18. Ok get it didn’t need to be told 20 times. Also her main point was someone of my size doesn’t usually have the confidence to wear a sheath design …WTF….. anyway I couldn’t wait to leave. The idea of the shop is ok if you are desperate but you may find the dress of your dreams but not in the size you require also derby store seemed to be limited in the online styles available.”

Helpful Report

(WED2B Derby) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“Absolutely awful experience. Suckie was my advisor and felt the need to constantly repeat the fact that as I had a style in mind the company doesn’t go above a certain size and due to my usual dress size of uk14 I would need a 16 / 18. Ok get it didn’t need to be told 20 times. Also her main point was someone of my size doesn’t usually have the confidence to wear a sheath design …WTF….. anyway I couldn’t wait to leave. The idea of the shop is ok if you are desperate but you may find the dress of your dreams but not in the size you require also derby store seemed to be limited in the online styles available.”

Helpful Report

(WED2B Derby) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 1 year ago

“I visited wed2b in Belfast the customer service was the worst I have ever experienced. when I purchased my wedding dress that was £430, veil, belt, underskirt and head piece which were all separate. The lady came back with the receipt however did not have a price list against all the other items. I removed some of the items from my list however was not informed that I was charged for the wedding bag, box or hanger or if I wanted them. I was also informed stating by the employe” I just threw that bride pin in there for you” assuming it was free however I was charged for it but did not get the choice if I wanted it. things were put into my bill without being shown the receipt or being asked. It’s done in a way that makes you feel like these are included without charge. I returned my items the following day as found a dress more suitable. Firstly I was told that the veil that I had purchased was not in the box and they could not refund me however the box was unopened I was made to feel like I was making it up. I asked if she could check the box again and inside the dress bag however she refused and said that she already checked. I then asked to speak to the lady that was in that day which served me and I was informed I was not able to speak with her. I was told I had to wait for 24hrs for them to check the stock before being refunded. I decided to return to the store again as I was very upset and felt that I was being accused of lying or stealing. I asked for a refund on the hanger as I was aware that the bag and box was non refundable after looking online. I was told they can’t refund the hanger as there policy had changed and the website six months ago was not updated. I informed the lady that this was not my problem they chose not to update or inform there customers of the change of conditions. I received my refund however was told I would have to wait 45mins even though there was only one customer almost finished being served at the till. Whilst I removed the hanger out of the dress bag, the veil was inside. I never received an apology for her mistake when it is the employers responsibility when processing returns to check and after me even asking for the bag and box to be checked again I was informed abruptly that it was already checked. I also believed I bought a belt that for my dress however it was not in the box although I did not get charged for the belt if I had kept the dress and did not open the box until the morning of my wedding I would have only then realised that there was no belt. These small things can make a difference to a very special day. I would be very careful shopping here as there is so many hidden charges to your overall purchase that I was unaware of. And for a customer to be made feel they are lying about a veil that was in the bag after all with no apology is a disgrace and says allot about.”

Helpful Report

(WED2B Belfast) - Posted 1 year ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“It was my first time wedding dress shopping, i had Linzi as my fitter, i didnt know what i wanted or what would suit me. Linzi was very unhelpful, i came with my Mam and Aunty to the appointment and they also had the same feelings. She was yawning throughout the appointment, unhelpful with styles and disinterested, i tried a couple of dresses on and stated i didnt like the fit, to be brought the same style again. Also she didnt fasten any of the dresses i tried on, all the way down as this ‘took too long’ for her. I felt rushed and feel as though she didnt want to be there, which in turn made me feel like rubbish. I actually asked her if she enjoyed her job as this didnt come across at all if she did. Linzi showed me one veil, no options for anything else. As i said it was my first time wedding dress shopping, i was excited and thought i would have had a very different experience. There was a lovely Yorkshire woman, who was alot more helpful and helped guide the rest of the appointment, i still look back at the appointment and felt to get a dress, not the experience i wanted to have wedding dress shopping.”

Helpful Report

(WED2B Gateshead) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 1 year ago

“Visited Exeter store on Saturday, to hopefully pick the dream dress for my sister ,Very disappointed with the service. Her dresser was more interested in her Lunch break. We felt really rushed and were hoping to go to a second round of dresses , which we were happy to wait for , but our phone call never came so we gave up and got the next train home , only to get a voice call after the shop had closed, to say they couldn't see us today , very low stock and variety on Plus sizes dresses . Very disappointing day . Think it would be really good if you had appointments times , with walk ins if available.”

Helpful Report

(WED2B Exeter) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store Julie, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your sisters dream dress. Best wishes, WED2B

Posted 2 years ago

“Absolutely shocking customer service,my daughter left in tears not wanting to try another wedding dress on ,the consultant couldn’t be bothered at best,no interest what so ever!!”

Helpful Report

Posted 2 years ago

We are so sorry to hear of your recent experience in our store Lisa, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your daughters dream dress. Best wishes, WED2B

Posted 2 years ago

“Absolutely horrible experience I’m a size 10/12 was made to try 14/16 which just fell off me sales lady wouldn’t listen. Was made to wait ages and only 1 other bride to be there lots of staff doing nothing Didn’t get any personal touch all very rushed tried on 4 dresses then thank you very much come back another day. Was made to feel very unwelcome. Was really looking forward to finding my dress here just a horrible experience would never recommend”

Helpful Report

(WED2B Bristol) - Posted 2 years ago

We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues, Jo. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we will try our best to support. Best wishes, WED2B

Posted 2 years ago

“We had to wait over 2 hours to get seen for 1 bridal dress. There were plenty of dressing rooms and enough staff, so I don’t know why they kept us waiting so long. A new person came in and started hoovering for another 20 minutes after the 2 hours we’d already been waiting, before we were seen! When I finally got to try a dress on they tried to sell me every accessory going with the dress. I just didn’t feel that the experience was a good one at all.”

Helpful Report

(WED2B Wednesbury) - Posted 2 years ago

We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“Very confusing as on one hand they made you feel special on the other they were rude and aggressive. 4 dress styles only. They over talk and when I went to pay for the dress which was £699 I was charged at the till £900 this included a non disclosed bag X2 a linen box @ £25 a hanger @ 39 an underskirt @£89 which seamstress said is not required. Lead us to believe the robe Thrown in was complimentary. It was charged @ £19.99. We were not even asked about the veil and 2 clips that they assumed we wanted and were obviously annoyed when we said we didn't want them. Overall watch out for the hard sell. They are agressive in their approach and I witnessed them be rude to other parties in store. Was told to buy a 10 as the 8 wasn't in store and would take 12/14 weeks . Wedding in August. Was lead to believe a seamstress on site but that's not the case so now have to employ one to take the dress in by 2 sizes...not the best experience at all. Doesn't actually work out any cheaper”

Helpful Report

Posted 2 years ago

Hi Ruby, We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Here at WED2B, we recommend trying on no more than four dresses at a time to prevent the fitting-room experience from becoming overwhelming. Fortunately, our no-appointment system means that our brides are not constrained to an appointment time, and can complete the process as many times as they desire. We can confirm the items that make up the storage package and accessories are all chargeable items, and can be found on your receipt individually listed. Our Bridal Advisors have our brides' best intentions at heart, and this would have been offered to you once it was decided that this was your dream gown, to ensure that no harm can come to it and that your perfect look was complete - we know how special it must be to you. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit further, and we will try our best to support. Best wishes, WED2B

Posted 2 years ago

“The staff were lovely but they had absolutely nothing for a more mature bride,left quite upset! I liked the headpiece I chose but a dress is more important!”

Helpful Report

(WED2B Wrexham) - Posted 2 years ago

Good evening, We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. Please get in touch with our Customer Care team at customercare@wed2b.com - we are always happy to check the stock of your local stores for your favourite styles, and if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“If I could put 0 stars I would have. I brought my wedding dress only to have the bust collapse on me only a couple of hours into my big day. Customer services tried to pass the buck and .ot helpfull at all. I'm now takeing it to my solicitor. DONT BUY FROM HERE spend ur money in a proper dress shop my day was ruined by these.”

Helpful Report

(WED2B Rotherham) - Posted 2 years ago

Hi Helen, thank you for sharing your feedback, we understand that you are currently liaising with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. Kindest regards, WED2B

Posted 2 years ago

“I travelled 3 hours to find out that there is a 4hour waiting list. It was not the best experience for me as I was really excited to try on dresses until one of the lady put me off. I stood for about 15mins to be called and waited there as no one was assisting me. It was not the one for me, thanks. I’m never going back anymore again!”

Helpful Report

Posted 2 years ago

We are sorry to hear your recent feedback following your visit to our store, our Customer Care team are available via customercare@wed2b.com if you would like to discuss your visit further, Kindest Regards WED2B

Posted 2 years ago

“Not listening to what I wanted. Every dress I had seen online they didn't have anymore. And when they didn't get a sale they weren't interested.”

Helpful Report

(WED2B Gateshead) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help find your dream dress. Best wishes, WED2B

Posted 2 years ago

“I went to the Glasgow shop today after travelling over an hour and a half to be told there was a booking system in place and that it was full.You can imagine my utter disappointment as it clearly states no booking needed when I looked online.I took a day off of work and had the dress all picked out.”

Helpful Report

(WED2B Glasgow) - Posted 2 years ago

We appreciate you taking the time to share this feedback. Here at WED2B, we operate on a walk-in service to ensure that our brides are not constrained to an appointment time, which can sometimes mean that our bridal experts are not immediately available during busier periods. We would always advise arriving as early as possible or visiting on a weekday for a quieter experience. Our Customer Care team will always be happy to provide live updates as to how busy it is across our store network. Please be in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help, find your dream dress and give you that amazing experience that we know you deserve. Best wishes, WED2B

Posted 2 years ago

“I have given a positive feedback before, but I would like to take it back. I visited the Wednesbury store on 10/04/2022 with my mum and son. I was assisted by Jodie and she was really pleasant and friendly. She helped me find my beautiful dress, belt and veil. The issue is that when I was done Jodie told me that I will be getting a complimentary robe and she even asked me to come and choose one. After the purchase they handed me the receipt in a sealed envelope and when I opened it, I was already at home and I realised that they had charged me for the robe. I called Wed2b and they told me that the robe is not complimentary and that I need to return it for a refund. I was also charged for a hanger and she did not mention it, she just mentioned the bag and box and for the hanger she just asked if I wanted a silver or gold one. I will keep the hanger, because I need it for the dress. However, I wouldn't have taken the robe if I knew it wasn't free. I was planning on buying one elsewhere. The lady on the phone told me that I have 14 days to return it, but I don't live close to Wednesbury, so I don't know if I can return it in time.This is going to cost me time and money for a robe that costs £19.99. It would have been good to be given the choice to buy the robe, because now it feels like I was tricked in to it.”

Helpful Report

(WED2B Wednesbury) - Posted 2 years ago

We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss your visit and we will do our best to help. Best wishes, WED2B

Posted 2 years ago

“Disappointed with the delivery, it came late and was not informed that my order was going to arrive late. Will not be recommending”

Helpful Report

(WED2B Wednesbury) - Posted 2 years ago

We are so sorry to hear of your recent experience with us, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. Please get in touch with our Customer Care team at customercare@wed2b.com if you'd like to discuss this further. Best wishes, WED2B

Posted 2 years ago

“I came yesterday (19th March 2022) to the Rotherham Store in search of bridesmaid dresses. I had come 2 week previous to buy my wedding dress with Megs who was absolutely amazing & made me feel incredible however yesterday I had the most awful experience with my bridesmaids and if I would of come with them first and received this service I would of not come back for my wedding dress & accessories. I had a woman called Julie who was rude, didn’t talk, I had to find my own dresses for them to try on. Everything felt rushed. She kept yawning saying she had a long day. When my mother asked her if their was any other dresses with higher backs she said she hates it when there’s 2 bridal parties in. Whatever we said, she shot us down & made out that we were annoying her. She made me and my bridesmaids feel like rubbish. I was so excited as last time I came I had a really lovely experience, I told my bridesmaids we would have a lovely experience and now I feel stupid because it was the worst experience ever. I am so upset and disappointed. I spent quite a bit in their and now I am really regretting it & I won’t be coming back which is disheartening. She kept leaving us and coming back & then left us at the till. Not on at all. I would have a word with her as you will loose lots of custom because of their woman.”

Helpful Report

(WED2B Rotherham) - Posted 2 years ago

Hi Emma, We are sorry to read your feedback following your visit to our Rotherham store this weekend, we pride ourselves on exceptional Customer Service and as such are disappointed to hear on this ocassion we haven't delivered it for you. Our Customer Care team will be in touch with you via email shortly, Kindest Regards WED2B

Posted 2 years ago

“I came yesterday (19th March 2022) to the Rotherham Store in search of bridesmaid dresses. I had come 2 week previous to buy my wedding dress with Megs who was absolutely amazing & made me feel incredible however yesterday I had the most awful experience with my bridesmaids and if I would of come with them first and received this service I would of not come back for my wedding dress & accessories. I had a woman called Julie who was rude, didn’t talk, I had to find my own dresses for them to try on. Everything felt rushed. She kept yawning saying she had a long day. When my mother asked her if their was any other dresses with higher backs she said she hates it when there’s 2 bridal parties in. Whatever we said, she shot us down & made out that we were annoying her. She made me and my bridesmaids feel like rubbish. I was so excited as last time I came I had a really lovely experience, I told my bridesmaids we would have a lovely experience and now I feel stupid because it was the worst experience ever. I am so upset and disappointed. I spent quite a bit in their and now I am really regretting it & I won’t be coming back which is disheartening. She kept leaving us and coming back & then left us at the till. Not on at all. I would have a word with her as you will loose lots of custom because of their woman.”

Helpful Report

(WED2B Rotherham) - Posted 2 years ago

Hi Emma, We are sorry to read your feedback following your visit to our Rotherham store this weekend, we pride ourselves on exceptional Customer Service and as such are disappointed to hear on this ocassion we haven't delivered it for you. Our Customer Care team will be in touch with you via email shortly, Kindest Regards WED2B

Posted 2 years ago

“We visited the Rotherham store and was looked after by Julie, well she didn't look after us very well at all. My daughter and her bridesmaids was shown the dresses and then had to look for other dresses themselves as Julie just sat down yawning. When asked about different dresses and sizes we was told they hadn't got any but my daughter managed to find them, totally not happy with the service today at all. Told the person on the till about what had happened. Its a shame really as 2 weeks ago we went for my daughters wedding dress and was looked after by the fantastic Megan. I hope today's helper is giving a course on customer service...”

Helpful Report

(WED2B Rotherham) - Posted 2 years ago

Hi Jillian, We are so sorry to hear of your recent experience in our store, as a company that strives for customer satisfaction, this is certainly not what we would like to hear. We set a very high standard for ourselves, and we are truly sorry to hear that this standard was not met during your most recent visit with us. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. We understand that you have since been in touch with our Customer Care team, who will try their best to support. Best wishes, WED2B

Posted 2 years ago

“Ruth in Swindon Thank you for making my daughter feel so special and beautiful. We found the perfect dress thanks to you.Your were fantastic and we can't thank you enough”

Helpful Report

(WED2B Swindon) - Posted 2 years ago

Hi Elizabeth, We are so pleased to hear this - thank you for sharing your lovely words! We just wanted to bring it to your attention that we can see that your corresponding rating was 1-star, so please do get in touch if there is anything else at all. We are here 7 days a week at customercare@wed2b.com Congratulations to you both, we wish you and your daughter all the best for her special day. Best wishes, WED2B

Posted 2 years ago

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