Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 10,008 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 10,008 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

paul.ryan@webuybooks.co.uk

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been waiting since 13th August for books to be collected by Hemes. WeBuyBooks books staff very helpful but need to look into the lack of communication from Hermes.”

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Posted 6 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Great service”

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Posted 6 years ago

Thank you for taking the time to leave us a review. It's great to hear that you were pleased with the WeBuyBooks service. WeBuyBooks.

Posted 3 years ago

“Thank you for your excellent and prompt service. Very reliable.”

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Posted 6 years ago

It's great to read that you were pleased with the service provided by WeBuyBooks. Thank you for your feedback and we hope to hear from you again. WeBuyBooks.

Posted 3 years ago

“Thanks to webuybooks I have been able to send a considerable number of books which I no longer need or use to a place where they will find new homes, while earning myself a little cash with which to buy more books. The on-line system was really easy to access and use, and the collection process was straight-forward.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We are pleased that this experience with WeBuyBooks was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 3 years ago

“I am happy someone can use books even for low prices rather than recycling but I’m still waiting for my cheque so not 5 stars”

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Posted 6 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Great prices given, easy, hassle-free service. Will definitely recommend to friends & family.”

Helpful Report

Posted 6 years ago

Thank you for taking the time out of your day to leave us a review, your feedback is greatly appreciated. It's great to hear that you we pleased with the service provided for you. WeBuyBooks.

Posted 3 years ago

“Whilst the process was very easy I have, as yet, to receive payment. I received an email to say my payment was being processed but as I said this has not been received.”

Helpful Report

Posted 6 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“So easy. Very satisfied with service.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 3 years ago

“Poor. Rip off prices and then didn’t pay.”

Helpful Report

Posted 6 years ago

Hello Terry, Thank you for leaving a review. I have looked into the offers on your account and can see you have been paid for all of them, please can you check you have left the review for the correct company? Kind Regards WeBuyBooks

Posted 6 years ago

“Awesome service! Easy and very practical.”

Helpful Report

Posted 6 years ago

Thank you for taking the time out of your day to leave us a review. It's great to hear that your experience using the WeBuyBooks service was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 3 years ago

“Books collected 31.07. Opted for payment by cheque. All books accepted for £58.83 payment. Notification on 7.08 payment had been processed 15.08 - cheque still not arrived. Waiting until 21.08 to see if cheque has been lost in Royal Mail systems as ‘We Buy Books’ won’t cancel the cheque and change to payment by bank transfer until 21.08. We Buy Books state the 10 day wait to see if the cheque is lost is advised by the Royal Mail. It’s a shame We Buy Books don’t care enough about their customers to do something before the 10 days to ensure payment is made promptly in every circumstance. To advise that payment by PayPal / bank transfer is a safer, better option is all well and good. It is certainly no consolation to customers who have opted for payment by cheque and have experienced problems. Only time will tell if payment is made without further hassle and inconvenience but it feels criminal that a company can treat their customers in this way.”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review. Unfortunately with the current pandemic there can be disruptions in the mail service, which can cause delays in the delivery of Cheques, we offer payment via Paypal and Bank Transfer for quick next day payments for our customers, customer's details are encrypted to ensure it is safe to receive payments this way. We are happy to reissue the payment we would just need the allotted time to pass for the delivery of the Cheque. Kind Regards WeBuyBooks

Posted 6 years ago

“I was a little uncertain of what to expect, but the whole process was made really easy. I packaged the books, they were collected and then a few days later I received the payment. Really pleased with the service.”

Helpful Report

Posted 6 years ago

It's fantastic to hear that you were pleased with the WeBuyBooks service. Thank you for taking the time to leave us a review and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Still waiting for the check to arrive.”

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Posted 6 years ago

“Very easy to use service. My only suggestion for improvement is that the app calculated that I would only need to use two boxes. However, as I already had some spare boxes to use with me, I wanted to use them instead. Yet, I couldn't change the number of boxes from 2 to 6 so in the end I had to contact you to do it for me. Other than that though, I had a lovely experience in using Webuybooks and have already recommended you to others.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. It's great to hear that you had a positive experience using the WeBuyBooks service. WeBuyBooks.

Posted 3 years ago

“Good collection service but getting payment for the books you have sent is like getting blood out of a stone!”

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Posted 6 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see you had opted for a Cheque payment, we offer payment via bank transfer and Paypal if you are looking to receive future payments quicker, you can update the payment details on your account, all payment details are encrypted to ensure they are safe on your account. Kind Regards WeBuyBooks

Posted 6 years ago

“Shocking service- calls answered by teenagers who generally don’t care. Still haven’t been paid 2 weeks after they sent me an email to say I had. Go elsewhere!”

Helpful Report

Posted 6 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that you didn't receive the payment as you had provided incorrect payment details on your account, we then asked you to provide different details and a Cheque was sent first class out for you. Kind Regards WeBuyBooks

Posted 6 years ago

“The system works”

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Posted 6 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Great, fast and well organised!!! Highly recommend!!!”

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Posted 6 years ago

We are thrilled to hear that your experience with WeBuyBooks was to your liking. We are thrilled with the feedback you have taken the time to give. We hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“All worked extremely well. Quick and fair payment.”

Helpful Report

Posted 6 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 3 years ago

“Everything went smoothly. I initially made a mistake and missed out one book on an offer, made a phone call and the problem was solved instantly and pleasantly. Really appreciate the help!”

Helpful Report

Posted 6 years ago

It’s great to hear that you are satisfied with the service that we were able to provide for you. Thank you for leaving us a review. WeBuyBooks.

Posted 3 years ago

Webuybooks is rated 4.7 based on 10,008 reviews