Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,828 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,828 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

paul.ryan@webuybooks.co.uk

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't paid, and when I contacted them to ask about it, they didn't get back to me. Additionally, they contacted me to say that the highest value book I had sent in wasn't in the box, and deducted its price from my order, which didn't matter because they didn't pay me anyway. Very disappointed.”

Helpful Report

Posted 4 years ago

Hello, Thank you for leaving a review. We do our best to provide all of our customers with the best possible selling experience; therefore we are very sorry to hear that your experience hasn’t been as positive as we would have hoped. We have looked into this trade for you and can see that one item was missing from the offer when it arrived with us; therefore a dispute email was sent explaining this and the amended offer was swiftly accepted by yourself. The offer was then entered into the payments process, however, an incorrect account number had been provided to us, meaning the payment was not received. Once the payment details had been updated, the offer was put back into the payment details and processed the following working day. If this has still not been received, please let us know and we can investigate this further. Best regards, WeBuyBooks

Posted 4 years ago

“Quite low valuations and I had to wait ages for payment Even had to email them and chase it up”

Helpful Report

Posted 4 years ago

Hello Jacqueline, Thank you for leaving a review. We are very sorry to hear that the prices offered were lowered than expected and the payment was delayed. The prices offered via our website or app are based on the supply and demand in the market which is beyond our control, however, this can change quickly if you wanted to check again in the future. Having looked into this further, we can see that the payment was delayed as the box did not arrive with us. As a result, we paid for the items in full and contacted the courier to chase up delivery. Despite the vast majority of packages arriving within five working days, there can sometimes be delays due to unforeseen circumstances. Our friendly Customer Services team can be contacted via phone, email or live chat should you have any queries including regarding payment. Please accept our sincere apologies again for the delay. Best regards, WeBuyBooks

Posted 4 years ago

“Brilliant to deal with.Fast payment and excellent communication. Just seamless process.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy to use app and prompt payment in whatever format suitable”

Helpful Report

Posted 4 years ago

Hi Denise, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Fast, professional, straightforward and efficient. We Buy Books 📚 are terrific!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“First time I had used this site, was so easy to use and all very prompt. Struggled slightly to find packaging for 16 large books that wS strong enough to lift! Will definitely use again. Lorna”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 4 years ago

“Efficient service though please reduce the number of books you reject”

Helpful Report

Posted 4 years ago

Hi Edward, Thank you for taking the time to leave us a review! We will take your comments on board, we are always looking to improve our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“It works - all good”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Made the selling process ridiculously easy!”

Helpful Report

Posted 4 years ago

Hi Kate, Thank you for the review. Great to hear you had a pleasant experience using our service! Hope to see you again soon WeBuyBooks.

Posted 4 years ago

“Price was better than other sites I compared with. Process was pretty smooth, though some confusion with the vouchers/offers they were sending through which resulted in me scanning everything twice. After sending off the packages, there wasn't much communication, and the app was very confusing as it gave the impression that all of the things I had sent were not accepted/good enough condition. Despite being paid for everything eventually so it must have been fine.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave a review! We are happy to get feedback and will take your comment on board, we are always looking to improve our service! Hope to see you again WeBuyBooks.

Posted 4 years ago

“Really easy to use - an excellent app”

Helpful Report

Posted 4 years ago

Hi Nina, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“I was very impressed with this service and will definitely be using it again next time I have a clearout of books.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and look forward to seeing you again soon. WeBuyBooks

Posted 4 years ago

“Efficient website, reasonable prices; email updates and the payment arrived promptly. Only problem is the system is based on an assumption that users either have access to a printer, or if not, that they have a smartphone, & are able to take large heavy boxes potentially some distance to the nearest place offering a label print service - which cannot then print from a laptop screen. I'd asked for a label to be sent to me but this took well over a week to arrive. By then I'd had to take matters into my own hands and carry my box to the nearest Hermes shipper offering a label printing service. As I don't have a smartphone I had taken my laptop with me, but the screeen reader couldn't read it; one of the shop staff had to photograph my laptop on his smartphone in order to use the pic to print my label. As a non-driver I'd already had to carry a heavy box almost a mile so this additional hassle was pretty offputting.”

Helpful Report

Posted 4 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Easy to progress with quick payment”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Excellent service”

Helpful Report

Posted 4 years ago

Hi Patricia, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Easy way of selling books..especially academic books. Free postage and quick payment.”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“This service is so cool! Just download the app, scan your books to see how much they're worth, package them up, they'll get picked up and a few days later get ££ in your account! I got almost £40 from a few books I don't need anymore.”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you for taking the time to leave us a review! We’re happy to hear you’ve had a positive selling experience using our services and hope to see you again soon. WeBuyBooks

Posted 4 years ago

“I've used WBB a few times, and their collection and payment system is easy to use. Definitely worth checking out.”

Helpful Report

Posted 4 years ago

Hi Damon, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Simple,easy and quick.”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for your review. We’re glad to hear you were happy with the service! Hope to see you again soon. WeBuyBooks.

Posted 4 years ago

“Seriously useless place to sell books. It took months, literally months, to try and get the "Antiquarian Book Team" to review a list of 24 non-ISBN books who then said they couldn't be bothered to have a look having originally said that they were the place to go for non-ISBNs. There's little or no help with anything unusual despite all the hype and I've had to chase them for payment for the little they did pay. I think they spend it all on advertising telling us how great they are, and they're not.. Go somewhere else to sell your books We Sell Books are no good at all and certainly don't sell books.”

Helpful Report

Posted 4 years ago

Hello Anita, Thank you for leaving a review. We're sorry to hear of the delayed response to your antiquarian enquiry. Having looked into this, we can see that you have waited much longer than we would have liked for a response - please accept our sincere apologies for this. Your feedback will be taken on board to prevent this recurring in the future. Apologies again for the inconvenience caused. Best regards, WeBuyBooks

Posted 4 years ago

Webuybooks is rated 4.7 based on 9,828 reviews