Webuybooks Reviews

Name: Webuybooks
Rating: 4.67

4.7 Rating 9,848 Reviews

95 %

of reviewers recommend Webuybooks

Company Reviews

Metrics

Info

4.7

Based on 9,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Email:

paul.ryan@webuybooks.co.uk

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Webuybooks 5 star review on 31st October 2023

Heather Broadhead

Webuybooks 5 star review on 14th January 2022

Sheila Leach

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total scam. Avoid.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. Please can you contact us at info@webuybooks.co.uk with information of your trade? We are not a scam and would like to know why you would think this? Kind Regards WeBuyBooks

Posted 5 years ago

“It all seemed to work very well - from online valuation, collection of books by Hermes, to online payment....”

Helpful Report

Posted 5 years ago

We are thrilled to hear that your experience with WeBuyBooks was to your liking. We are thrilled with the feedback you have taken the time to give. We hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Worst experience ever! WeBuyBooks will try to cheat you. Take pictures of everything you send as evidence for when this happens. After several attempts to get a courier to pick up my package, I was informed days later that there was damage to some of the books. This could have only happened during transit as I double checked the conditions of the books to make sure they met the WeBuyBooks guidelines and I know that they were in perfect condition. However, WeBuyBooks is refusing to pay despite the fault being on their end. I would warn anyone thinking of using this service to not bother. There are plenty of other trade-in companies that won't mess you around.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I have looked into your offer and can see that the damage was to some of the books, not the full offer, if a package arrives damaged, we pay for the items and put in a claim with the courier, this was not the case with your items. A small number of the books had staining to the pages in the book, this is not the kind of damage that happens in transit, a member of our customer services team had offered to send photos showing this. Kind Regards WeBuyBooks

Posted 5 years ago

“Efficient service!”

Helpful Report

Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“We had to take the books to a pick up point as they didn't turn up to pick them up from home and could not resolve why”

Helpful Report

Posted 5 years ago

Hello Judith, Thank you for leaving a review. I'm sorry to hear there was an issue with your collection, I can see a member of our customer services team contacted Hermes to try and resolve this issue for you. We apologise for any inconvenience caused by this situation and hope you will consider us again in the future for any further trades. Kind Regards WeBuyBooks

Posted 5 years ago

“I'm a bit worried as I packed my books up and sent off 2 weeks ago, had confirmed arrival but have received no cheque. I thought I would of received by now.”

Helpful Report

Posted 5 years ago

Hello, Thank you for leaving a review. I am sorry to hear you haven't received your Cheque, if you contact us at info@webuybooks.co.uk with your offer ID, we would be happy to look into this for you. Kind Regards WeBuyBooks

Posted 5 years ago

“Easy to use and customer friendly. Thanks”

Helpful Report

Posted 5 years ago

It’s great to hear that you are satisfied with the service that we were able to provide for you. Thank you for leaving us a review. WeBuyBooks.

Posted 2 years ago

Thank you for choosing to use the WeBuyBooks service, it’s great to hear that we were able to meet your expectations. Thank you for leaving a review and we hope to see you again. WeBuyBooks.

Posted 2 years ago

“A smooth process from start to finish. Fast trouble free payment.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, we greatly appreciate your feedback. We are pleased that this experience with WeBuyBooks was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Very good service highly recommended”

Helpful Report

Posted 5 years ago

Thank you for taking the time out of your day to leave us a review, your feedback is greatly appreciated. It's great to hear that you we pleased with the service provided for you. WeBuyBooks.

Posted 2 years ago

“Fantastic service. When I used customer service they were very helpful and the process itself is simple and easy to use”

Helpful Report

Posted 5 years ago

It's great to read that you were pleased with the service provided by WeBuyBooks. Thank you for your feedback and we hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“The collection service was very convenient and I was able to get over £80 from my old unwanted books.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad that you found the WeBuyBooks service to your liking. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Helpful on the phone with queries and very speedy and efficient”

Helpful Report

Posted 5 years ago

It's fantastic to hear that you were pleased with the WeBuyBooks service. Thank you for taking the time to leave us a review and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“So simple and easy to do!”

Helpful Report

Posted 5 years ago

Thank you for taking the time out of your day to leave us a review. It's great to hear that your experience using the WeBuyBooks service was a positive one. We hope to hear from you again. WeBuyBooks.

Posted 2 years ago

“Excellent, simple procedure Very quick”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. It's great to hear that you had a positive experience using the WeBuyBooks service. WeBuyBooks.

Posted 2 years ago

“Amazing, efficient service. I will definitely continue to sell my used books here!”

Helpful Report

Posted 5 years ago

We are thrilled to hear that your experience with WeBuyBooks was to your liking. We are thrilled with the feedback you have taken the time to give. We hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Excellent service, prompt payment for the books and very easy site to negotiate.”

Helpful Report

Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Out of the four companies I sent items to, this was by far the slowest to receive, check and pay for my items.”

Helpful Report

Posted 5 years ago

“Happy with the basic process. Bit unhappy about being "given" a voucher code for 10% only to find no way of applying it because 5% Intro offer already forced onto first use. Like many, we used you as a one-off service at end of a long overdue housekeeping exercise so the chances of the 10% ever being used is remote.”

Helpful Report

Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

“Really efficient service and an excellent means of recycling and reusing items. The money appearing in my bank was a happy bonus :)”

Helpful Report

Posted 5 years ago

It’s great to hear that you are satisfied with the service that we were able to provide for you. Thank you for leaving us a review. WeBuyBooks.

Posted 2 years ago

“Quite happy to exchange for cash , some I thought were a bit cheap to trade but makes from for more on my shelf. Smooth effortless from start to finish.”

Helpful Report

Posted 5 years ago

It’s great to hear that WeBuyBooks was able to deliver a service to meet your needs. We are grateful for your feedback, and we hope to see you again soon. WeBuyBooks.

Posted 2 years ago

Webuybooks is rated 4.7 based on 9,848 reviews