Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,122 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 4th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered easily and arrived as expected”

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“Ordered on a Wednesday arrived on Saturday. Took very little time to set up. All pieces came in one box. Box was damaged but product was fine. Opened while courier watched.”

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“Good customer service team, very helpful.”

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“Easy to order and delivered quickly”

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“Fantastic water butt and really looks like a wooden barrel. Brass tap is a nice touch too. Only thing is I couldn't fully tighten the brass tap. I have added extra PTFE tap as advised so hopefully it will be ok.”

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“Prompt reply from customer service, prompt delivery of the item I ordered”

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“VERY PROMPT SERVICE”

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“Very pleased with quality. Although they didn't turn up on the day suggested, a quick response to my questioning - and they turned up at the second attempt. Easy to set up - now all I need is the rain.”

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“Good product and delivered on time ..”

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“Great water butt. Extra large capacity and thought the ability to fix to the wall was a safety plus given the size and weight of the water butt. Now need some rain to fill it :) This is our 2nd water butt from"Water Butts Direct" -- our first one is a smaller, classy design adjacent to our herb garden.”

Water Butts Direct 5 star review on 30th July 2025

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“Very modern & well constructed 400L water butt.”

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“Prompt service, Good price, fairly easy to put together”

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“Try delivering it before you ask for a review”

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“A really good quality product and super easy to assemble. The guide/video links were super useful for setup. The universal water trap was super handy for my type of drainage pipe too.”

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“Happy with the product and the price. One part arrived broken, but Stephen in Customer Services organised the dispatch of a replacement immediately with no fuss.”

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“Pleased when I contacted customer services with a picture of a damaged butt a new one was despatched promptly and arrived today”

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“A water butt is a simple product and what you present is pretty good EXCEPT for the failure to provide either a reasonable length of flexible hose or a simple way to obtain additional hose to fit. Strangely it has proved difficult to find a reasonably priced length of hose on the general market. It detracts from your butt appeal (you know what I mean😁)”

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“Found exactly what I needed (replacement water butt connector tube in white). Husband thought it was expensive but hadn’t been able to find the right size in white anywhere. Placed order and it was delivered within a few days. Had to pay P&P.”

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“I needed a plastic stand for an existing water butt that had been standing on a pile of broken paving slabs! One of yours was just the right size and height, and arrived in good time. The butt now looks as good as new on its new stand and for little cost.”

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“We love our new water it is caused from an oak tree and looks fabulous in our garden as well as very useful in the hosepipe ban”

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Water Butts Direct is rated 4.6 based on 2,122 reviews