Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,288 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor delivery, poor quality product. I called the customer service line to ask why I had only received 1 of my four boxes and I was told by a rude phone operative that it was not his fault and he would call me back with delivery times. He never called back and the remaining 3 boxes turned up over 3 days. I will not use water butts direct again.”

Helpful Report

“Delivery was prompt and courteous, and the water butt of high quality. We are still going through the process of connecting it up. We are glad we ordered a concrete-grey one, which will reflect away the sun's heat, rather than a black one, which could get hot in the sunshine. The concrete-grey is a silvery shade so the butt, which is large and tall, looks like a visitor from outer space, quite a statement in our garden! However we will be pleased to have its 1,000 litre capacity in the summer, so we won't have to water the garden with expensive mains water.”

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“Good company my water butt arrived in time and nicely packed. It's ready to go just waiting for a dry day to connect.”

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“deiivered qickly, very pleased”

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“It was easy to find the product I wanted on the website at a price I could afford. The delivery was free and very quick.”

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“Good price & good quality 200ltr waterbutt, delivery service is very quick.”

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“Very good website. Items are clearly described. Easy order service and delivered on-time and delivery service provided very good progress reports as to the expected delivery. Given a time slot of 2 hours but parcel delivered 15 mins. after the earliest time as informed in advance.”

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“Excellent service. Ordered Thursday, delivered Saturday. Easy to assemble.”

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“Should have been delivered last week after chasing for a delivery date. Been with the courier now for six days and still waiting delivery.”

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hi David could you please email your order number through to cs@gm8group.com and we'll investigate this for you kind regards Stephen @ Water Butts Direct

“Second time I have used this company, Quality products with fast delivery, excellent service”

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“They haven't arrived.”

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hi Julia please provide your order details to us cs@gm8group.com and we can look into this for you kind regards Stephen @ Water Butts Direct

“Not exactly able to evaluate your company as the item has not yet been delivered by Evri.”

Helpful Report

hi Jacqueline I'm very sorry to hear this can you reach out to cs@gm8group.com with details of your order and we can look into the whereabouts of your order kind regards Stephen

“Speedy delivery. Quality of product ordered is excellent. Very happy.”

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“Good quality and easy to fit water butt. Arrived when scheduled.”

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“Delivered very quickly, great price,will no where to go for other parts in future good company.”

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“The water butt and fittings arrived very quickly - at least 3 days earlier than promised. Safely packaged and friendly courier. Easy to assemble and looks good. It feels substantial, as if it will last for some time. Only negative is it is supplied with blank fittings to lnk to drain pipe. We wanted white which we ordered, as we could not find a way to swap the white for the black.”

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“Great product, all the fittings included, very promptly delivered - excellent!”

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“Perfect very fast delivery. Kept informed all the way. Will recommend to anybody that is interested”

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“Much quicker delivery than expected, have not yet opened the box or attempted construction but I have seen the veggie trug made up and it looks a substantial item, hopefully it will be!”

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“I bought a replacement water butt tap from Water Butts Direct, which was promptly dispatched the same day as my online order. I hadn't known which tap would be suitable and when I phoned, I found the staff extremely helpful, and able to advise me. When the tap arrived it was stiff to turn on and off, so I phoned again and was advised to lubricate it with washing up liquid. It did the trick immediately! An excellent firm and highly recommended.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,288 reviews