Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to do business with. Very efficient, friendly, and helpful customer service. Quality product packed and dispatched with care.”

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“Delivered quickly and responded quickly to a question that I had about the water butt.”

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“Exactly as described, delivered on time, excellent service. Will certainly shop again”

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“I could not open the lid of the very large waterbutt, so rang up to ask how to get the lid off, by next day a member of your staff sent me photos explaining how to lift the lid off. Excellent service.”

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“We bought a water butt because of the reviews online. Ordering was easy and delivery quick. There were useful suggestions for installation on the website which we used. The actual water butt is a great design and we’ve used it regular over the summer. Would definitely recommend.”

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“Very disappointed that my butt has till not been delivered and you’re not answering the phone”

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Hi David, What day & time did you call? We are open from Mon-Fri 08:30am-17:30pm. We are not open on weekends or bank holidays. If you could please try to call us back or send us an email at cs@gm8group.com and we would be more than happy to sort this out for you. Kind regards, Water Butts Direct.

“delivered on time good quality”

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“Brilliant everything was easy and quick delivery”

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“Excellent service and product, I would recommend unreservedly”

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“Great service and speedy delivery too. Just fitted my new FastFlow Waterbutt Tap. Many thanks.”

Water Butts Direct 5 star review on 22nd September 2022

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“I needed some 20mm Water Butt hose. Quite hard to find what I wanted at a reasonable price. I wanted 3 m length - a number of suppliers sold only in 5m or 10m - wasteful expense! Many suppliers only offering over either Amazon or Ebay - neither my favourites! Water Butts supplied exactly what I wanted at a competitive price, including free (R Mail) delivery. The hose was delivered within 3 days, no hassle, no problems. I would recommend Water Butts Direct and will certainly buy from them again.”

Helpful Report

“Delivery took longer than stated on the website. There were valid reasons for this; the sourcing company being on holiday when the order was made and a post office strike. However, communication for the reason for the delay could have been better; two calls were needed to get the pertinent information. The water butt itself is lovely; a good shape, fitting colour, suits the location for which it was targetted. I like the fact that it is made of recycled plastic and that it is British made. Most of the fittings are of good quality. However, there is one error where a significant improvement could be made. The connections to a downpipe diverter do not fit the screw thread and are of a pale cream colour which is so not in keeping with the overall product. We ended up drilling a separate hole for the diverter equipment we had (see attached photo). I am genuinely pleased with the rest of the product. It appears a glaring area of neglect in design.”

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“I have not installed yet!”

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“Absolutely brilliant from order to delivery, couldn’t fault them.”

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“Part came when it said. The part works great and the instructions clear.”

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“Great product, really stylish and practical”

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“There was no mention of a delivery date until after the 28 days! Service was good but could communicate a little better!”

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“Brilliant service, ordered Thursday delivered Monday, couldn't ask for anything better.”