Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service, excellent products”

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“Very good service very helpful when phoning for advise.”

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“Does what says on the butt.....”

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“Always easier to be wise after purchase. I would have prefered the option of an alternative connection to the rainwater downpipe cutting a section from the downpipe is not so easy when either end is fixed what could have been a 10-minute job took 2 hours. All done now The Butt seems good quality along with the stand. Time will tell.”

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“Great service with quick delivery, very pleased with the product - just need some rain now !!”

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“Everything worked as it should do. Thank you!”

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“Water butt arrived on time. Very pleased with it apart from the initial leak around the tap but I have rectified that with sealant.”

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“Can't fault them. Item arrived in good order, on time and was very easy to set up.”

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“Easy to order, quick delivery and a good quality product = 5/5!”

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“Lightweight, quite well made. From a distance looks like a real terracotta pot. Didn’t know you have to make a hole in it yourself. Not sure how many years it will last outside, time will tell of course. Shame the stand looks so cheap and nasty and black.”

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“All I need is some Rain! Very pleased with my Water Butt adding to the similar size already there. I am sure it will be invaluable with more hot dry summers to come.”

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“Delivered as stated and kept well informed.”

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“Good choice of stock, and easy to use website. Ordered a replacement lid and tap for an old butt. Fit perfectly and now it is fully working again. Prompt delivery, suitably packaged up.”

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“Products arrived in good time and as ordered. Not yet installed.”

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“Good finish and fit”

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“The tap for my water butt was delivered as expected, when we get some rain I will test its performance. Many thanks.”

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“Very good well made”

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“Excellent product, a little pricey but I was prepared to pay the extra for a sturdy, nice looking alternative to the standard water butt. Customer service is excellent as they were really helpful with an enquiry I had regarding shipping - thank you. The carrier is Parcelforce, who unfortunately are not too efficient, but delivered the item eventually. All in all though, excellent and I would buy again without hesitation.”

Water Butts Direct 5 star review on 5th August 2022

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“Excellent service as always from this company”

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“My order arrived in the quoted timescale, but sadly one of the times was damaged (it happens). This item has been rapidly replaced with the minimum of fuss: the best response possible. I’d certainly order from them again.”

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Water Butts Direct is rated 4.6 based on 2,130 reviews