Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,130 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 25th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im delighted with the Waterbutt and stand. I was amazed at how quickly it filled up. So much so I had to fit an overflow system to it. And because its a slim one, its not an eyesore. also it was so easy to install, I but the gutter and fitting kit to go with it, and the assistant was really helpful.”

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“Received well packed and everything in good order, the butt seems well made and looks great. the butt and stand are very well suited.”

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“Great product looks good delivery excellent”

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“The piping and drainage was the wrong shape so the person that installed it had to use the old piping, and he couldn’t use the other. It did not inform people of this in your description of the water butt,”

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“Very pleased,rather expensive but worth it,looks good in situ,image attached”

Water Butts Direct 5 star review on 27th July 2022

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“This is the 3rd water butt I have ordered from Water Butts Direct through their collaboration with Northumbrian Water. The item was delivered when promised and was at a very good price which included delivery”

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“Was sent wrong items but quickly sent correct ones, thanks”

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“I think the Harcostar 227L water butt, stand and diverter kit is an excellent product. It provides all the components needed to set up a water butt. There is no requirement to drill any holes in the water butt. The screw fixing for attaching the tap at the base of the butt is particularly easy to use. I found the instructions for positioning the diverter kit on the drainpipe in relation to the water level marked on the water butt very helpful. I like the appearance of the water butt and the quality of its manufacture.”

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“Very pleased with product and easy to simply install tap as provided. First class service and prompt despatch.”

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“The product is great. The delivery was poor. The delivery driver turned up in completely the wrong place and then called me telling me to collect the product ... which wasn't small! Good job I have a big enough vehicle to collect it ....”

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“The water butt base is fine and was delivered promptly. I was surprised to find that it was very dirty.”

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“Arrived on time, well packaged. Instructions were clear making the fitting very easy........would recommend using this site.”

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“Excellent service. Great advice during an initial phone call, sense of dealing with a proper family business instead of impersonal, indifferent service. Water butt delivered very promptly. Many thanks!”

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“Our second brown water butt from Water Butts Direct. Very efficient and good quality for both purchases. Sadly the rainsaver device which was included would not tighten so I have requested a replacement. Otherwise it would have been five stars.”

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“Order delivered promptly. Not rained yet so cannot tell how well it will work.”

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“Great service and great water butt.”

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“does the job at a reasonable price”

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“Great product good value.”

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“Good service, item was well packaged.”

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“I much prefer placing my orders over the phone the first time I use a company and rang Water Butts Direct. Sabrina, a charming young lady, took my order and saved me getting a Hoselock tap as it was already fitted to the water butt. Please extend my thanks to Maria for making the ordering a real pleasure. Well done Sabrina and Water Butts Direct.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,130 reviews