Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,376 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“arrived promptly. the edges in the lid very sharp but other wise goood.”

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“2 large water butts arrived within 3-4 days along with the stands and gutter mate filters. Excellent quality. Excellent service.”

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“Very good, easy to order, price very, delivery was quick came a day earlier than was told. That did not matter at all. Easy to install with the instructions, it is now in full operation. Thank you.”

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“Delivered promptly, well packed and the look is very pleasing. Haven't installed it yet but as all the required parts are with the water butt I don't expect any problems.”

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“Great service prompt delivery”

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“Order arrived very quickly -surprisingly as live in highlands! Easy to assemble with instructions supplied. Would definitely order from them again.”

Water Butts Direct 5 star review on 26th October 2022

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“As expected.”

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“Speedy delivery. No problems”

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“Quick and efficient delivery of a good quality product.”

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“Good value and delivered quickly.”

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“This is to review the service which I received from Water Butts Direct. 10/10. Item as described. Easy to communicate with and prompt delivery. Thank you.”

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“I ordered two large rainwater butts which arrived very quickly. Unfortunately they did not fit on the old stands I had (my error!). I then ordered two of the correct stands and these arrived equally quickly. Easy to install and now rapidly being filled by the rain. Good value items and very quick delivery.”

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“Good price, exactly as described, seems reasonable quality plastic so it should last, and helpful staff member at the end of the phone when I had a question. What's not to like!”

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“The butt arrived and on time in good condition. My beef with this company is, I wished to add this but to my existing water but (same make and model) but they do not make or supply the attachment. John Evans”

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Hi John, There are only certain items and accessories that we sell I'm afraid, apologies for the inconvenience caused. Kind regards, Water Butts Direct.

“Delivered within the time frame given, and well packaged.”

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“Good product delivered promptly.”

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“Excellent service, fast delivery. Fantastic. Highly recommended”

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“The water butt with planter is very nice and I have now 2 of them in my garden. Unfortunately the communication with the company was not as straightforward as I’d expect. The order was delayed for over 6 weeks and although they were very nice and helpful over the phone, no emails with confirmation about changes or indeed time of despatch were sent. Both times the item were delivered without any warning and left in front of the house. We leave on a busy road and it could’ve easily been taken.”

Water Butts Direct 3 star review on 17th October 2022

Helpful Report

Hi Una, 3 Emails were sent regarding the delay, dispatch and out-for-delivery. Delayed email was sent on the 29 Sep 2022 15:24 Dispatch email: 06 Oct 2022 10:36 Delivery email: 07 Oct 2022 08:56 To the email that was on our system from your web order. Kind regards, Water Butts Direct.

“The butt arrived promptly but it is very poor design and quality and the lid was badly cracked . It is just about usable and tbh I would have sent it back but that would have been too much trouble”

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Hi Guy, Apologies for the disappointment caused. If you could please drop us an email at cs@gm8group.com with some images of the fault, we can sort this out for you. Kind regards, Water Butts Direct.

“Prompt service, product as advertised.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,376 reviews