Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,372 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

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“The company lets you order and pay for out of stock goods and only refunds you when you enquire as to where your package is.My one star review takes into account Steven Haggaths speedy reply to my email and a swift refund.PS Be warned that when phoning you might get a loud shrill in your ear,I did and wasn’t pleasant.”

Helpful Report

“Communication with this company is dreadful. I ordered 2 water butts, received confirmation email of my purchase, then nothing. Chased it up, a while later got a response saying there had been problems but I'd get my order no later than a couple of weeks' time. Asked for a tracking number, didn't get a response. When the deadline came and went, chased up again, and again, then got an update saying one item would be delivered, another would be delayed again. Asked to receive regular updates and was told "we're in a very busy period with hundreds of orders each day and it's almost impossible at times to keep customers up to date". Some more time passed, one was delivered, one wasn't...chased up again...eventually received the second item, 38 days after purchase. Unfortunately a hosepipe ban is due tomorrow and I have a brand new, empty water butt to not use immediately. Lucky it's apparently going to rain the next few days. Given the poor comms and delivery delays, I'll take my money elsewhere next time.”

Helpful Report

“Extremely disappointed that there is no drain pipe connection. If not supplied, this should be made clear so customers can add this to the order. what a waste of timer. wont be using this company again.”

Helpful Report

“rude staff on the phone”

Helpful Report

“I placed an order at the beginning of June, a couple of weeks later I was told there was a delay but my order would be on it’s way by 23rd June. I chased the order twice after the date but still no sign of it. I gave up after a month of waiting. Customer service is appalling, avoid this company at all costs.”

Helpful Report

“There was a bit of confusion initially with my order but it was quickly resolved”

Helpful Report

“I ordered a bird table one month ago, and received an email confirming the order. I have discovered today that the money I paid was refunded the same day as my order, but no-one told me. I have been waiting a month for an order which is never going to arrive! What a rubbish company!”

Helpful Report

“Brilliant service. Had to contact them regarding size of water butt tap and got a prompt reply with links to the products I could use. Delivered within a week of ordering. Only wished I'd ordered 2 as my other tap is leaking.”

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“It was difficult to find a supplier of the silver disc water butt freshener. Delighted to find one one here. Easy to order, prompt delivery.”

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“It fitted and it does its job, all I ask of it.”

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“Bought a hose for Graf Speedy filter, but it is not the same size or quality as the hose that came with the filter kit, despite being marketed as the same brand. SKU OBA-11-55-1027-1M The filter comes with a 40 cm hose, which isn't long enough, but the replacement is much less flexible and slightly wider diameter. Expensive at £10 and poor quality.”

Helpful Report

“Fast, efficient & friendly service”

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“We purchased a replacement water butt as our old one (stood on the same stand for 5+ years) developed a crack after winter frosts. The water butt was the same size, however when we finally got rain and it filled up, the water butt buckled and is now unusable. Water Butts Direct were not helpful and refused to accept any responsibility, blaming my stand (which had no signs of damage). Avoid!”

Helpful Report

“Recieved the water butt on timt(10 working days), It is very good quality and looks really good, we are very pleased with it.”

Helpful Report

“Bought 2 x 200 ltr butts and an additional 2 mtr hose and coupling to link to an existing water butt. Must say these butts are excellent value. The opted for these from Water Butts Direct is I was satisfied when I purchased the same butts at a previous address about 5 years ago. Really good value for the money and a good product.”

Helpful Report

“Products were excellent but I had to buy the water butts and stands thro' B & Q and Screwfix who were pretty useless! The manufacturer Harcostar are pretty useless too as Screwfix said most of their grey coloured water butts are not available??? Will buy direct from Water Butts Direct next time!”

Helpful Report

“Very good purchase. Delivery as expected. Quality of products good, however the instructions suggest that a washer should be placed both inside and outside the container when fitting the tap and filler in a hole that one drills themselves. Unfortunately the kit provided did not include 2 washers per item, therefore I had to improvise rather than spend 2 hours and 10 miles getting 2 washers. I suggest that future kits include 2 washers.”

Helpful Report

“I have been sent a water butt with instructions and fittings that just don't work - when you speak to customer services they are no help. They have the product made by a third party and just shipped to you so they are not even familiar with the products they are selling. Suggest you avoid.”

Helpful Report

“Prompt delivery. Good price. Appears to be working OK with the little rain we have had. Must be very carefull where the unit is inserted in the downpipe to line up with the hole in the water barrel”

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“Very speedy service”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,372 reviews