Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,194 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received the water butt and it had lots of holes in it - looked like poor moulding - very thin. Awaiting pick up of butt and replacement. However, customer service had been good and communication has been well received”

Helpful Report

Hi Tania Please be assured all your feedback has been passed onto the relevant manufacture

“Poor Custome Service. The water Butt is great. However, the delivery company left a very large, heavy pallet to which the Butt was attached for delivery. When I contact Water Butts Direct to explain it was going to cost me £40 for a Council Bulky waste collection, they refused to contact the delivery company to collect the pallet. They simply said to leave it on the street and hope someone else takes it away! Living in the City, this is not helpful. I am therefore £40 out of pocket.”

Helpful Report

“Thin poor quality plastic, particularly around tap hole. Had to re-make hole and buy larger fittings to overcome. Much inferior in quality to my old water butt.”

Helpful Report

“Not great service and found out after the fact that I could have saved money by getting the water butt from B&Q.”

Helpful Report

Hi Daniel, We dispatched your order a day after you ordered (8th of Dec) and can see this was delivered successfully on the 9th of December. So we are unsure what the issue may have been, a part from the Harcostar hose which was ordered (but it does state this is for use of Harcostar products only). We do appreciate any feedback so we can work on any further issues in the future. However, for pricing matters, every website and company is different. Kind regards Water Butts Direct.

“The water butt was received in excellent condition and was very easy to install. I have rated this as good not excellent because I did not receive any notification of when to expect the delivery apart from an email from the courier on the day which did not include an ETA which meant waiting in all day which is unusual these days. Their email also stated that the delivery was from 'GM8 group'. I did not recognise this name and initially thought it was a spam delivery message.”

Helpful Report

“After unwrapping the over use of shrink wrap , all the components looked quite cheap , this has been the case because the tap leaks , the hoses leak and the stand is very flimsy when you think it has to hold that amount of water . Not my best purchase at all”

Helpful Report

“Didnt fit a Prestige 100L which is supposed to be the same size”

Helpful Report

“Butts direct were slow on delivery. They took five days to dispatch one single item.”

Helpful Report

“I was pleased to receive the Water Butt that I had ordered. However it arrived with an incomplete tap.”

Helpful Report

Hi David, we do apologise for this inconvenience. Normally the tap is inside the water butt or taped to the inside of the lid, if you could please email us at cs@gm8group we can get this issue resolved for you. Thanks again

“Really quite hard to review as the water butt hasn’t arrived. The diverted has, and the tap, and both look great but aren’t much use without the butt.”

Helpful Report

“1.pure luck that I was home when delivered. 2.total lack of instructions and sufficient technical details, including material specification (for long term, recycle, fire risk when empty, surface repair or repainting. 3. colour: described and illustrated as stone/sand, but actually a very pale greenish cream... 4. overall not quality for money. A.Ashworth RIBA”

Helpful Report

Dear customer, Please know that this was a dropship product - meaning we are advertising the manufacturer's product and they deal with making the product and shipping it out. Although, we do apologise on our behalf that the supplier of the product didn't send you any tracking information. We also apologise the product wasn't up to standard and didn't meet the title/description for what it was described to be stone/sand, but was a very pale greenish cream. If you are not happy with the product for any reason, please can you call or email us directly. Please also note: We have sent your feedback to the supplier to make sure this doesn't happen again. Kindest regards, Olly from Water Butts Direct CONTACT US: Email: cs@gm8group.com Phone: 01462 429 777

“Disappointed in that it doesn't seem to be made for the UK market. Didn't come with standard Uk accessories. Unable to find information on the website.”

Helpful Report

Hi Stephen, Thanks for contacting us. Please contact our customer support team who will assist you with any questions or issues you have --> cs@gm8group.com Kind regards, Water Butts Direct

“I ordered a water butt which arrived promptly and was left where I had requested. I was very disappointed to find the lid had two very rough-edged holes in the lid. When I contacted Water Buts Direct, they said that's what they're all like. The lid therefore isn't going to stop mosquitoes getting in to lay eggs (plus it looks really cheap and nasty)”

Helpful Report

Hi Sarah, apologies to hear you're not 100% satisfied with your order. We'll look into this further to see if any changes or improvements can be made to help this situation in the future. Thanks for bringing this to our attention. Kind regards, Water Butts Direct.

“Item was not suitable so was returned over a week ago. Still waiting for refund. When contacted, Water Butts Direct had no recollection of our return. The item was sent over a week ago. The excuse was they were very busy !!”

Helpful Report

Hi, Apologies to hear your refund has not been completed yet. Please contact our customer support team via the below email and we'll get this processed for you > cs@gm8group.com Kind regards, Water Butt Direct

“It wasn't clear that a separate connector had to be purchased.”

Helpful Report

Hi Jenny, Apologies to hear you've misunderstood which items you receive with your order but it does state on the product page 'the stand and diverter shown in the image are not included' These can be ordered separately from the website but please let us know if we can help further. Kind regards, Water Butts Direct

“Can't really comment. Have to wail at least another 14 days for an item shown as "in stock" at the time of placing order.”

Helpful Report

“Although they look good we purchased the barrel style there is no hole for the inlet which to be honest at this price the fact you have to cut a hole for the Down pipe is awful these aren’t really fit for purpose if I’m honest. Customer services is shocking too I rang almost continuously for two days and message just says they’re on another call. Emails all ignored. Sorry I can’t be positive the experience hasn’t been a good one.”

Water Butts Direct 2 star review on 30th April 2021

Helpful Report

“Ordered a water butt. Over 2 weeks later I hadn't received it and emailed. It was then delivered the next day. Not sure I ever would have got it had i not emailed!”

Helpful Report

“Disappointed that the plug in the planter section leaks, as I had planned to use this as a small water garden. Difficulty dealing with the the company as impossible to contact them on the phone and emailing proved frustrating too as I seemed to get two + automatic replies for each one I sent. Happy with water butt so far, but there has been no rain yet, so not been able to use it.”

Helpful Report

“Products are good, but delivery and follow-up service are bad. I ordered a several items, including a watering can which was missing. I have used their 'Contact us' and 'Get help' but no answer. Would not use again!”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,194 reviews