Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,194 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th September 2025

Ben

Water Butts Direct 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The 2 stars is for customer service, however, I give 5 stars for the water butt. I placed an order for the 180L Garden Planter water butt in Green Marble and paid in full. However it took Water Butts direct 4 weeks to process the order. During this 4 weeks I sent 3 emails asking why there was a delay to processing my order. My only response from WBD was 3 automated emails advising me when the office hours were open and that they would respond to my query within 24 hrs, I never did get a response. Furthermore, every time I tried to call the office it was engaged. After 4 weeks my order changed from “processing” to “ ordered”; however, no tracking or shipping details were available. After another week I received a phone call from the Carrier advising me that they would be attempting to deliver within 2 hours, totally unacceptable. To add further insult I subsequently discovered that if I had gone direct to the manufacturer/supplier it would have been £40 cheaper. Water Butts Direct need to send their employees on Customer Service training. Please note I am extremely pleased with the water butt, pity about the customer service.”

Helpful Report

Hi Michael, Apologies to hear you're not happy but glad to hear you are very satisfied with the product you received. It does state on the product page that due to extremely high demand, it is taking longer for the product to arrive but many apologies to hear you were unable to get in contact with us. Due to social distancing, we are still dealing with a limited number of staff in the office and are working as hard and fast as we can. We will however investigate this further to see how we can improve this situation. Kind regards, Water Butts Direct

“Bought two Harcostar jumbo water butts. One was delivered with one of the screw-in stoppers forced in on cross thread. Nearly sent that one straight back. Fortunately managed to correct the fault, but it shows carelessness and lack of quality checking.”

Helpful Report

Hi Peter, apologies to hear you're not happy. Apologies for what had happened - this must of been a slight fault that had developed during it's production and we'll be sure to look into this further with the manufacturer. Please rest assured we aim for 100% customer satisfaction and if you have any further queries or issues, please do contact us directly. Kind regards, Water Butts Direct

“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“wrong item received and customer service over the phone was terrible”

Helpful Report

Hello Maxine, We are very sorry to hear that you received the wrong item and was not able to get the help you required. We have sent you an email so that we can figure out what went wrong and to provide you with a solution. Kind regards, Original Organics

Water Butts Direct is rated 4.6 based on 2,194 reviews