Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,089 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guaranteeing a courier willing to send two men to carry the 1000 litre water butt over my garden gate and into my garden proved to be too much to hope for despite multiple confirmations with both Water Butts Direct and the courier but we got there in the end. After I'd removed a ton or two of plastic wrapping the water butt turned out to be dark grey instead of the sandy colour I'd ordered. Thanks Water Butts Direct for a pitiful experience, not to be repeated. And thanks also for not sending me the free gift you'd promised me for all the inconvenience. When I saw the sodding colour I thought the complementary gift might boost my opinion of you!”

Helpful Report

Hi, Apologies to hear you're not happy and for the experience you've encountered. We always aim for 100% customer satisfaction and will be sure to look into this experience you've had and do all we can do make the situation right for all future customers. If any issues still occur - please do not hesitate to contact us where our customer support team will be more than happy to help. Kind regards, Original Organics,

“wrong item received and customer service over the phone was terrible”

Helpful Report

Hello Maxine, We are very sorry to hear that you received the wrong item and was not able to get the help you required. We have sent you an email so that we can figure out what went wrong and to provide you with a solution. Kind regards, Original Organics

Water Butts Direct is rated 4.6 based on 2,089 reviews