Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,297 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product with super customer service.”

Helpful Report

“Great service with helpful and knowledgeable information…it made ordering the correct water butt attachment easy, and the order arrived in time..well and safely packaged.”

Helpful Report

“Ordered 20mm hose tail and extension hose for my water butt. They arrived 4 days later. The practical problem was they didn't come with any instructions on how to put it together. I had to ring the company for this advice. It would have been impossible to know without this phone call that we needed also a 25mm flat drill bit for making the hole. With his explanations how the hose tail was in 3 parts, where they went in installation and with the correct drill bit, my son was able to do this job. It would have been good if all this had been as written information in the package.”

Helpful Report

“Straightforward ordering system. Prompt delivery as promised. Excellent service.”

Helpful Report

“Second water butt from this company. Very good products, excellent service & not a bad price.”

Helpful Report

“I was a little disappinted to see that this water butt only had a 5 year g/tee but the Blackwall butt had 10 years. Also for about the same money Blackwall included the stand, the rainwater diverter and the hoses needed. With this one, those parts are all at an extra cost. The only thing I like about the butt is that the lid can be removed without tools, which can be very convenient.”

Helpful Report

“excellent service and delivered on time”

Helpful Report

“The place to go for water butts. Right product at the right price delivered to my door in just a few days. Excellent service.”

Helpful Report

“My water butt arrived swiftly, well packaged and good instructions so I am happy.”

Helpful Report

“Arrived on time, good quality and competitive price. What more canI say?”

Helpful Report

“Good product arrived in good time with good instructions.”

Water Butts Direct 5 star review on 7th July 2021

Helpful Report

“Great water butt - looks good and does the job. Easy enough to fit, great fitting instructions - thank you! Only issue was the diverter which didn't have instructions but a bit of thought/logic and its full and working. Very happy customer.”

Helpful Report

“Excellent - as described and arrived in a timely fashion, and great I sourced the new taps.”

Helpful Report

“A Very good and swift service Ryan in particular was an extremely helpful chap in sorting out our purchase.”

Helpful Report

“Good price, ingeniously packed, quick delivery.”

Helpful Report

“This was delivered quickly and is a sturdy butt with tap and lid. As yet I have not cut the square hole required for my downpipe but I am pleased with the water butt.”

Helpful Report

“Good sturdy water butt, nice dark green colour. Good price including stand. Fits perfectly where I wanted it.”

Helpful Report

“Good quality. Would buy again.”

Helpful Report

Hi, Apologies to hear you've got a little confused. You were charged £4.99 shipping and the £7.00 was VAT which is included in the price shown on the website - so you were not charged an additional £7.00. Your sales receipt will always show the VAT tax breakdown as we are a UK Company. Please consider removing this review now I have explained the situation or contact our customer support via email if you have any further questions : cs@gm8group.com Kind regards, Water Butts Direct

“Good choice of products, & prompt receipt of items ordered. I purchased an additional water butt of same design & size which was easy to look bk with kit purchased.”

Helpful Report

“Having bought from you a recycled plastic water butt (I tried very hard to find one that was NOT made of plastic!), I felt that it was a great shame that it arrived wrapped from head to toe in un-recyclable cling film!!! Is there really any need to wrap such an item at all? Most environmentally unfriendly. Which is a pity, since your firm had gone to the trouble of making water butts from recycled plastic......”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,297 reviews