Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.56

4.6 Rating 2,090 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,090 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery , item boxed well protected”

Helpful Report

“Product was as described. Really attractive to go next to summerhouse as wanted it more decorative than my other plain green ones. Only irritation was the Overnight website although the lady at the depot was very nice.”

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“The water butt is fantastic value for money. But i Did not get informed of delivery day or informed it was out of stock when I ordered it. Hence why not 5 stars”

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“Item exactly as described, arrived on time and in good condition. Happy customer.”

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“Water Butts Direct kept me informed about my order and when it was with the delivery company. To accept the delivery, I had to stay in all day because it needed to be signed for and ETA was not available. As it happened, I need not have bothered because I found the water butt outside my front door. Someone had signed for it and spelt my name wrong.”

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“Too soon to determine its durability but a neat design and quite light in weight, the same applies to the three-part stand. Easy to modify to suit its situation.”

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Thank you for your review Stewart! Is there any chance you would be able to add an image or video of your item? We can offer you a special promo to say thank you.

“We have not connected it yet as we need to make some gutter changes to the house. However it certainly looks impressive and arrived quickly”

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“Prompt delivery of products that met expectations.”

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“Very good service, thank you.”

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“Good discussion on telephone to help my decision. Delivery longer than hoped as ,'ex-stock' meant 'made to order'. This was explained to me but really website needs to be clearer.”

Water Butts Direct 4 star review on 29th August 2021

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“Very pleased with the service I received and the quality of the product. Just a small point but the selection of a link kit to join 2 water butts isn't that easy. (in my opinion)”

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“The items were delivered in a reasonable amount of time. It would have been nice to include down pipe rain water diverters but no matter.”

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“Slimline 110 litre in pale green looks good and does the job. Be aware that the diverter only sends a portion of the water into the butt, most of it still goes down the downpipe into drain or soakaway. Despite this it does the job for us. Would have scored it 5 stars but the delivery was awful, it was taken to a different address and we had to search for it. Bloody hopeless DPD.”

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“Bought a Gutter Mate rainwater diverted. Excellent service and prompt delivery. No instructions in the box but easy to find on the website. Could do with a longer hose but local hardware store had it for a lot less than the extension pipe available as an extra.”

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“Ordering & delivery was easy and quick, despite there being a stock shortage initially. Kept fully informed throughout. Product seems sturdy, and as it was a replacement for a leaking one, I did not order a stand. The new water butt, although with a slightly wider base, fitted ok. Only small criticism is that the tap outlet is about 12cm (5") above the bottom, so a substantial amount of water cannot be drained without tilting the unit.”

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“Very pleased with our water butt. It's perfect for the location. Very prompt delivery. The driver was a real character, very helpful and friendly.”

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“I was a little disappinted to see that this water butt only had a 5 year g/tee but the Blackwall butt had 10 years. Also for about the same money Blackwall included the stand, the rainwater diverter and the hoses needed. With this one, those parts are all at an extra cost. The only thing I like about the butt is that the lid can be removed without tools, which can be very convenient.”

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“My water butt arrived swiftly, well packaged and good instructions so I am happy.”

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“Quick delivery. Bought the 225l collapsible water butt to go inside an old oak barrel butt that no longer held water. Only issue was that the collapsible butt comes with a hose inlet fitting but no rainwater inlet. Luckily the diverter I bought came with one so not a problem to me.”

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“Prompt and efficient service”

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Water Butts Direct is rated 4.6 based on 2,090 reviews