Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,455 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

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“Everything went smoothly and the item was delivered on time.”

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“A good product at a competitive price, delivered promptly”

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“Good range of products and speedy response to any queries. Delivery was quick. Only criticism is that there is no advance notice of deliveries, just a text or call on the day. We happened to be free for both but it could have been a problem.”

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“Decent for the price. Prompt delivery”

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“Purchased a white hose to conect a downpipe to a water butt, fits very well, just the job.”

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“Excellent service, ordered one day, arrived the next day, and only £2.99 delivery charges Now got it in situ, waiting for it to fill up with rain water”

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“Works well”

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“Size fitted my water butt perfectly.”

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“Nice solid butt and arrived quickly .”

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“Ordered a waterbutt but they delivered the wrong size. They had a rapid response to my complaint but then I was given another delivery date which was missed without comment. Complained again, and told I need to wait another 7-10 days for delivery.”

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“Delivered promptly and looks good. Snag initially, as the box seemed to contain just the butt itself. The instructions and accessories, it turned out, were inside - invisible and inaccessible because the 'childproof' lid deteated adult arthritic hands. In the end, I got a neighbour's child to open it! It might be sensible perhaps to put some abbreviated form of the instructions, or at least a list of contents, on the outside of the drum. That said, it seems a very robust and well designed piece of equipment, with sufficient options to cover most local circumstances..”

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“Good service and delivery time. Easy to fit. Use the video on you tube it makes it simple.”

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“Terrific value, speedy delivery, economical and green packaging . Very pleased with the service and my new water butt lid!”

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“Very prompt delivery. Good quality product . Easy to fit.”

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“Butt delivered very quickly and as predicted. No damage. Great service.”

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“Good service and product value for money”

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“Easy to order online and competitive price compared to other popular websites. I have not installed the rain diverter for the water butt, but the video instruction is very helpful.”

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“It's everything thinf the advert said, thank you.”

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“Very efficient and prompt delivery. I haven't tried the item purchased yet but was impressed with the service.”

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“Very quick and prompt delivery. The butt itself didn’t come with instructions as it should have, but customer service replies were very fast and the website had useful videos and documents to help guide installation. The butt itself was fairly easy to install, though additional tools were required for creating the hole in the butt and attach/screw in the diverter. Overall very pleased with it, and looking forward to collecting rainwater soon!”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,455 reviews