Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,375 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the water butt and stand are good and what I expected, there was only one inlet/outlet pipe with a plastic nut to secure it which meant that the spigot didn't have a nut or vice versa!. Luckily I managed to cannibalise material from my old broken water butt otherwise the new one would have been unusable. The water diverter doesn't have a cap so all sorts of dirt and leaves could get in to block it. Rather a disappointment”

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“Excellent product and perfect size for the spacw I have avaiiable”

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“I don't think the water butt stand was suitable for the smaller water butt I choose, even though it came as a package. It was just too big.”

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“A1 service great item.”

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“No problem with Water Butts Direct, but they should seriously consider using a reputable courier rather than DPD, who can’t be doing Water Butts Direct’s reputation much good. If I’d known they used DPD, I would have bought elsewhere.”

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“Product came almost week after dispatch, and in a state as it has fallen out from a lorry and was run over by it. Photos for proof attached. I have managed to Push out main indentations but it's far from good condition.”

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“Really nice company to do business with! They chased up delivery for me and and the courier was able to deliver just when I needed.”

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“Impressive delivery, very quick. Instructions were a little "thin"; more could be added to describe the fitting of the plastic hose at both ends. Otherwise very good.”

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“I purchased over £500.00 for my butt but it is continually leaking from the back hole, it is staining my tiles.?? i did purchase to request for one of the grip plugs for the basket for the shrubbery.. twice i fack but yet noone got back to me even to this day!!”

Helpful Report

hi Karrien I don't recall seeing anything of this nature in our inbox, could you please email to cs@gm8group.com along with your order and we'll take a look in to this for you we will need photos of the leaking and discuss with our supplier, otherwise you can also call 0800 688 9825 to discuss this kind regards Stephen @ Water Butts Direct

“Does what it says on the tin!”

Helpful Report

“Pleasant and friendly over the phone and product looks good though not tested it yet. We Bly slight issue was to do with delivery hence my phone call to them.”

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“Water butts are as described and they arrived really quickly. Great service.”

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“A good water butt, however the 3 piece stand does not suit or fit in with the butt, not a good design & very flimsy. A bit disappointed, to be honest.”

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“Correct item delivered.”

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“Edit instructions with easy way, please. pacaging fine, delivery is also fine. its tap should be arrow which side is water drops. we may check water level from outside (make transparent plastic meassurement which we can see from outside. which liquid we may use to clean, guide me.”

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“Good prompt service,installed now waiting for rain to see if it is water tight.Thanks.”

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“Excellent delivery and correct items. Thank you”

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“Purchased just under a year ago. Heat experienced July 2024 buckled the top.”

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hi Janet we haven't received your email regarding this perhaps it was sent to our no-reply address which is used for auto confirming orders please email us at cs@gm8group.com along with your order number and we'll get this looked in to for you kind regards Stephen

“I like the slimness of the water butt, I have two, but there are two things which I find very annoying. Firstly the tap provided is not suitable for filling watering cans as water splays everywhere but not in the can, - the tap is too short to fill a can because of the bulging pattern which prevent the can sitting correctly at the front so the tap really needs to be longer. Secondly you cannot get the water from below the tap. I have read your solutions about a hose or pump but you never suggested how to connect the hose of which pump.”

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“Excellent”

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Water Butts Direct is rated 4.5 based on 2,375 reviews