Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.57

4.6 Rating 2,055 Reviews

90 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,055 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 15th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, delivered on time very pleased with my product”

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“Quality item, competitive price and delivery on time”

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“I needed a lid for a very old water butt, it arrived in a couple of days and fits a treat the service and quality is excellent. The delivery firm leaves a bit to be desired though.”

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“Quick delivery Fab service Lovely item”

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“Beautiful product, arrived in super fast time. A pleasure to buy from. Would highly recommend. Thank you!”

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Hey, thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“Would have been better had lid matched website one for Garden Lake butt, it’s a cheap one with holes in it , £8 in Screwfix, not impressed, even less impressed with ‘manager’ and lady I spoke to, one suggested I tape over the holes, other said it’s the way they are molded , I’m 74, bought many water butts over the years, never had a lid with holes in them. Mosquitoe city along with other insects getting in ! Gave up trying to talk to sellers, must think we’re either stupid or uninformed! Don’t go there !”

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“Very very speedy delivery easy to install and works a treat.”

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Hi! Thank you so much for taking the time to leave a review, it really helps our customers accurately understand our products and service as a business. Cheers, C.S

“The product was fine, and a very prompt dispatch over the Christmas period. However you’d do yourself more credit if you didn’t use Evri for your deliveries. There was less than 15 mins. notice of the delivery slot, and they threw the package over my side fence. I’d rather pay for delivery with options to pick up at a local collection point than suffer their service - it’s doing your quality business no credit”

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“Fast delivery, lid fitted perfectly so one happy custoer, thankyou.”

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“Brilliant service received within a couple of days of order. Have not fully tested yet, as waiting for new greenhouse, but looks OK, good do know made from recycled plastic.”

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“I have purchased water butts from this company before and the service has always been great. Having sourced similar products at garden centres, I have found the prices cannot be beaten given the included diverters and stands, I'll always look to Water Butts Direct first.”

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hi David thank you for the fantastic review, glad you enjoy our products and service kind regards Stephen @ Water Butts Direct

“Goods arrived quickly, well packed and before expected”

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“Very quick delivery and postal costs. Needed a connector between 2 butts, all sorted easily.”

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“Waterbutt has arrived and need to install now . Many thanks”

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hi David please contact us at cs@gm8group.com and we'll be more than happy to look into this for you kind regards Stephen @ Water Butts Direct

“It was wonderful to have such an amazing choice of what is, an everyday item. My garden is small, so I do actually have to see my waterbutt every day. What better than to choose a beautiful terracotta urn, which actually becomes a garden feature. Perfect. I love it.”

Water Butts Direct 5 star review on 1st December 2023

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hi Heather thank you for the review, and this looks fantastic where it is installed!! kind regards Stephen @ Water Butts Direct

“Excellent service & product!”

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“Found what I needed so easy and delivery was exceptionally quick. Cannot find fault with the whole process.”

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hi Martin thank you for taking the time to review us and our products, very much appreciated kind regards Stephen @ Water Butts Direct

“My water butt lid arrived on time and in perfect condition. Thanks”

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hi Michael thank you for taking the time to review, much appreciated kind regards Stephen @ Water Butts Direct

“Only place I could find the correct bore flexible connecting pipe in white, thanks for providing a service that prevented me having to buy a new diverter and creating unnecessary plastic waste”

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Good afternoon, Thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

“Excellent service, item received quickly, contained easy to understand installation instructions, no fuss involved”

Helpful Report

Hey, thank you so much for your review! We hope to see you again, if you need anything don't hesitate to get in touch! Cheers, C.S

Water Butts Direct is rated 4.6 based on 2,055 reviews