Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.55

4.6 Rating 2,272 Reviews

89 %

of reviewers recommend Water Butts Direct

4.6

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 7th March 2026

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived within the timeline that I was given, so no all day wait in the house. Product as described and fitted easily to my water butt. Very pleased overall. Would use the company again and definitely recommend.”

Helpful Report

“Received our large water butt promptly, well built & good quality brass fittings & a decent diverter kit.”

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“Excellent service- easy to order, pay with free delivery on the date and time. Good quality and all in all value for money.”

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“Nothing to add other than to say the service was excellent. Quick delivery, well packaged at a good price. Thank you”

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“Great colour green, sturdy and practical. Excellent delivery. Good service”

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“After much deliberating on how to connect to down pipe, I conceded and followed the instructions with the diverter kit. 3 hours later the 200 litre butt was full. (and the garden well watered)”

Water Butts Direct 5 star review on 14th July 2023

Helpful Report

“The water butt arrived quickly but with the packaging in a very damaged state, but luckily the item although slightly dented we are assured will sort itself out. Customer care from Jess has been impecable, she answered very quickly and has been very helpful. I would recommend the company”

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“Arrived and commissioned in one hour, a small leak from the hose, easily fixed with a little mastic.”

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“Ordering and delivery of our water butt was very good, setting up easy, we had a fair amount of rain on the 1st evening so the water butt filled to the top so that was handy ! Whilst setting up the butt i did apply some silicone sealant to the tap in addition to the washer provided, same with the diverter but I did notice a small leak at the point where the diverter hose fits into the butt so when dry I'll fit that again but ad a touch more sealant than before, I'm certain that will do the trick ! Lid is fairly tight so left it off for 1st day to make life easy to check things then fitted lid with no problems. Very happy with my purchase.”

Water Butts Direct 5 star review on 11th July 2023

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“Very good quality products. Kept up to date regarding the order going through, and the delivery, down side is no updates regarding when the order is despatched, like some companies do.”

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“An excellent product, my only criticism is I would have liked another port at the bottom so that I could have linked 2 butts together near the bottom and not near the top.”

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“Excellent service and quality. I bought 2 slimiine water butts with connectors. Delivered very quickly and really pleased with them.”

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“Item received but not yet fitted”

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“Received the product within the time stated, well packaged, and is now installed and working fully. I would buy from Water Butts Direct again.”

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“Excellent website, goods received matched. Recommended.”

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“Excellent availability of a spare part. Prompt delivery. Thanks.”

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“very good service from you”

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“Timely, as described, well packed, easy to install. All we need now is rain!”

Water Butts Direct 5 star review on 27th June 2023

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“Excellent service water is as described and arrived on time Would use again”

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“This is the second time I have used Water Butts Direct and as previously. Good communication, do exactly what they say they will and deliver a quality product.”

Helpful Report

Water Butts Direct is rated 4.6 based on 2,272 reviews