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Water Butts Direct Reviews

4.6 Rating 2,058 Reviews
90 %
of reviewers recommend Water Butts Direct
4.6
Based on 2,058 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Water Butts Direct Reviews

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

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Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Anonymous
Anonymous  // 01/01/2019
I bought the water diverter product. It is very well designed. So much better than the one I have used for the last 20 years. My water butts are all linked and filling up much more quickly. It is an expensive product. Only supplying half a meter of hose is inadequate for the price point you have chosen. No instructions included. Had to watch the video on YouTube several times to ensure I installed it correctly.
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Hi Alan, Thank you for this feedback. I have passed this onto the relevant team.
Speedy efficient delivery of a slim line water butt. Easy to connect up and now just waiting for the rain!
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Just what I needed thanks
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The three water butts I ordered arrived very quickly. I was very pleased with two out of three, the slimline polybutts, which are well made and solid. However, the one disappointing thing was the base of the Strata Slimline which was in four parts and had to be taped together. The Strata itself was a good size and well made. I still think the service and quality is worth 5 stars and recommend the company.
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Service was fine. The product did the job but the 20mm(id/25od) flexible hose is very difficult to fix onto the water butt inlet - at least trying to get as far up the inlet as possible. Used to be able to buy a flexible translucent hose which was easier to push on but doesn't seem to be available any more.
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wrong order delivered, Jess sorted it out same day, excellent service, good product, needed thread tape to seal taps, looking good so far, rain today hopefully, will be back to waterbutts direct, thanks.
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Having just spoken on the telephone with a member of you Customer Service department regarding a problem with checkout on your website, I have to say that I was dismayed by her offhand and dismissive manner. Consequently, I'm taking my order elsewhere.
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good morning I'm sorry to hear of your experience in ordering from our website, please mail through to cs@gm8group.com and we'll try and help to resolve your issue kind regards Water Butts Direct
A good on-line experience and rapid fulfilment. But, no notification was sent when the item was despatched and the tracking information from the on-line information did not work and so there was considerable uncertainty.
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The service I received from the company was exceptional and delivery was outstanding. I can highly recommend.
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Prompt service Easily installed
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Arrived quickly. Not installed yet since we must empty it's predecessor and it hasn't stopped raining! Looks good though
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Amazing customer service - very helpful advice on the phone. Quick delivery of products. Thank you!
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Big sturdy water butt. Excellent quality. Arrived on time. Many thanks
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Great service, very quick delivery. Well wrapped. Good quality product. Bought two slimline waterbutts and very pleased with them.
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250L Slimline Water butt turned up well packed. Had it fitted in an hour. No leaks. Filling up already. Great quality. Fantastic valuting a second one later for the shed roof.
Water Butts Direct 5 star review on 25th July 2023
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The new water butt is a very good buy and will be good for saving money with water bill rising and my flowers are being well watered now for FREE
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Very pleased with purchase. Quick delivery. It came with all parts described, nothing missing and all holes drilled. It was easy to fix to down pipe guttering off shed at allotment. The stand is sturdy and level. Tight fitting lid.
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Excellent customer service. The delivery person was very efficient and polite.
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Arrived within the timeline that I was given, so no all day wait in the house. Product as described and fitted easily to my water butt. Very pleased overall. Would use the company again and definitely recommend.
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Received our large water butt promptly, well built & good quality brass fittings & a decent diverter kit.
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Water Butts Direct is rated 4.6 based on 2,058 reviews