Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,407 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

Write Your review

Tell us how Water Butts Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

Water Butts Direct 5 star review on 6th December 2025

Peter

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, well made and sturdy. Very pleased to see that it is made in the U.K., and with a very high percentage of recycled plastic. 10/10 in my opinion.”

Helpful Report

“The quality of the butts is excellent the delivery schedule was shocking by dpd who completely let down this element of the delviery. Of the 6 water butts I ordered, 1 arrived Saturday morning, 4 arrived late Saturday evening when the same driver argued the order was complete ! If you order 6 you expect 6 not 5. The final butt arrived on Sunday thrown over our 2.4 metre high gate, no use of the intercom and recorded on our CCTV - not good at all especially as this driver was a different driver and had no idea what was in the box marked handle with care !!!!!!!!!!!!!!!!!!!!!! No kits included to link the 2 butts as pairs and no reply from Water Butts direct customer relations. A sad let down of an otherwise good quality product.”

Helpful Report

“Excellent choice and service, product delivered next day.”

Helpful Report

“I have previoulsy used Water Butts Direct with great service. Howver this particular order was a bit more tortuous in that the order was placed some months ago and then no updates either from the actual supplier or Water Butts Direct as to delivery and this despite calling on a few occasions. randomly I then receive an email to say the delivery is scheduled but no date when or tracking information or opportunity to reschedule. the items arrived the next day and as i was at work left at my gate.”

Helpful Report

“Good strong water butt including stand and downpipe connector Could save on the cardboard box by cable tie the lid on as all accessories are inside , And address label on lid.”

Helpful Report

“Customer service is poor. The telephone greeting is bad...if the call is not answered by an Agent, the only option is to call back or send email. Completely unhelpful. When you finally get through to an Agent, what they tell you about order status is unreliable.”

Helpful Report

“I ordered a water butt in April 26, and 3 delivery dates were missed, which i understand, but what i found disappointing was the lack of comms from the company. It was only when i rang them each time, that i found out what was happening, and when the new delivery date would be. A bit more proactive with paying customers i would suggest. John”

Helpful Report

“I now have 4 of these they are excellent. Just installed the last one only to discover that you now have to order the filters separately”

Helpful Report

“Butt exactly as expected. Arrived within a week. No issues”

Helpful Report

“Ordered Harcostar 227ltr water butt kit in grey, 48 hours later delivered safely in sturdy box - outstanding service! Bought new downpipes etc and assembled it yesterday, looks great. Well made, fair price and very sturdy. Still having problems understanding how you take the lid on and off, any help would be appreciated.”

Helpful Report

“Doesnt match the previous broken Blackwall lid as side catches are different but right diameter and does the job. I was asked for feedback before the product hsd been delivered! Very expensive Ordered 1may, shipped 5 May, delivered 9 May”

Helpful Report

“Promptly delivered, easily installed. Neat and tidy. One lid location tab snapped off when trying to get the lid off! Doesn't seem to matter. But you do need a tool of some sort to press the yellow clip in to get the lid off. Can't comment further as only time will tell if they are robust.”

Helpful Report

“I feel incredibly disappointed with the service I received. I spent a lot of money ordering multiple items from this company to then be ignored when an issue arose. One of the items was a Harcostar 227L Water Butt, Stand and Diverter Kit, it was delivered with a large hole near the bottom which clearly hadn't been checked before sending the item out for delivery. It's a faulty product. Initially, there was prompt email communication but I have not heard anything for over two weeks and my emails in this time have been ignored and not responded to. It's a real shame as I thought this would be a reliable company. Unless I hear anything soon, I shall not be ordering from them again and certainly wouldn't recommend them. I feel very let down”

Helpful Report

“Ordering straight forward. Delivered by DPD, unfortunately I wasn’t going to be in however DPD offered me the opportunity to select a safe place. On delivery the driver took a photo of my parcel in the safe place. Excellent service.”

Helpful Report

“Good product, good price, fast delivery”

Helpful Report

“I placed an order and received it within 48 hours. Super fast.”

Helpful Report

“..........”

Helpful Report

“Friendly helpful staff but delivery a bit slower that expected , though there was a BH between.”

Helpful Report

“The water butt arrived and upon opening showed a large blemish around the whole of the butt. I telephoned the company several times, only time receive the same voicemail each time. I keft a message for a return call, as suggested. I emailed the company via 2 different emails, showing photos. To date, no one has the courtesy to return my call or arrange a return if the item.”

Helpful Report

“At the moment the rating is one star because the latest order did not come with all the connections required. There has been no answer to my phone calls for a week, the email including photos has been neither acknowledged or replied to.”

Helpful Report

Water Butts Direct is rated 4.5 based on 2,407 reviews