Water Butts Direct Reviews

Name: Water Butts Direct
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.54

4.5 Rating 2,471 Reviews

89 %

of reviewers recommend Water Butts Direct

4.5

Based on 2,471 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Water Butts Direct:

We are the UK's Largest Range of Water Butts, Rain Barrels & Rainwater Harvesting Products. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. Highly Accredited. Fast Delivery. Leaders In Conservation. GM8 Group Ltd Brand. Excellent Service.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Water Butts Direct 5 star review on 11th August 2026

Jonathan

Water Butts Direct 5 star review on 16th July 2026

Neil

Water Butts Direct 5 star review on 5th June 2026

Tim Apps

Water Butts Direct 5 star review on 7th March 2026

John

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service”

Helpful Report

“Just bought a raised bed and had planned to have some more when space is ready. But - shock horror! This little old arthritic lady found there were no pre-drilled holes and had to borrow a man with a drill. And he didn't find it easy. The finished bed and the concept are great and the price and delivery time very good but not sure now about a repeat performance!”

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“Delivery time was good and took about a week. The products were good quality. Problems : 1. The delivery driver had no concept of contactless delivery and did not wear a mask. He insisted that I sign for the item with a pen he thrust at me. 2. I wanted to discuss details of the products as I had some tricky sizing to do which did not appear in any diagrams. The website warns that the phone does not get answered. Email exchange was inadequate and did not answer my queries. I had to take a chance and order the item without adequate information.”

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“Good quality product, delivery was quick. Only issue was a broken part of the plastic stand, but still OK.”

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“Very satisfied with prompt service and well-packaged delivery.”

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“525 litre Butt arrived without delay and was exactly as described. It was straightforward to commission and fits in better than anticipated.”

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“The water butt was as described and well packaged but still the packing straps left marks on the top of th water Butt.”

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“Very good service with prompt delivery.”

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“I have been trying for some time to find a rhubarb forcer for some time and following a search found water butts. They had exactly what I wanted at a reasonable price which was delivered very quickly. It is currently waiting for better weather to be sited over new rhubarb. Was very pleased and would deal again”

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“Lovely, unusual shape water butt. Fantastic service and speedy delivery (well ahead of estimated date), item was well wrapped/packaged. Only doing 4*’s as there seems to be a permanent slow drip from its tap, but seeing as we always have a watering can under is not causing us too much of an issue.”

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“All good would use again”

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“I needed a replacement tap for a butt. They were quick to respond to my query (I was unsure exactly which was best) and the next day I had the one I needed, perfectly packed. Excellent service”

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“ARRIVED WHEN IT WAS SUPPOSED TO AND VERY STRONG PRODUCT”

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“Great service and we're very pleased with the product. WBD provided good support online while we considered which model to purchase. Butt arrived very soon after ordering and was straightforward to install.”

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“Products were exactly as specified and delivered swiftly. We were surprised to not get any confirmation from the company after payment. Then the courier turned up unannounced & he was surprised we had no prior notification about delivery. Given 5 stars though as all ended well.”

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“I ordered a Midi- wormery from you. It arrived on time, but the body was broken in several places. I phone and spoke to Daniel, sending him photos of the goods, which had been damaged in transit. He handled the exchange very well, professionally, empathetically, sending us a replacement in very quick time. What struck me was that he was unhurried, got the measure of the problem, gave me to feel it was no trouble to him sorting it all out. Just the service one looks for!!”

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“Ordered a new downpipe connector for one of our rain butts with filter. Delivery was really quick and connector super easy to fit. After storm last night, basket was full of moss from the roof. Very impressed with great service.”

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“Despite Brain of Britain ordering online whilst tired and cunningly ordering the wrong thing, a phone call with Daniel sorted everything out, and even got me a couple of spare tap washers. All the bits and pieces I needed, and hose to fit my connectors sold in any length I wanted - perfect, saved the hours of chasing round last time I needed something. Really pleased, will be my first port of call next time I need something.”

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“Received good advice via email concerning diverters to go with my chosen water butt. Delivery was very prompt, arrived a day earlier than advised. Very happy”

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“Wow, one telephone call to Daniel....one water butt arrives next day! Great service, delivery and price.”

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Water Butts Direct is rated 4.5 based on 2,471 reviews