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Wallart-Direct Reviews

4.7 Rating 4,343 Reviews

95 %

of reviewers recommend Wallart-Direct

Company Reviews

Product Reviews

4.7

Based on 4,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 21st April 2024

Wallart-Direct 5 star review on 18th April 2024

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Wallart-Direct 5 star review on 28th February 2024

Wallart-Direct 5 star review on 9th February 2024

Wallart-Direct 5 star review on 8th February 2024

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a framed print that cost £131 when it finally arrived (after numerous emails) I was pleasantly surprised at how well it was wrapped. When I took it out of the box i was frightened to lift it as it was so flimsy when I took a closer look at the frame it was gapping . I also noticed the print had a fold in the middle. I have attached pics on numerous emails to wall art direct asking for a refund/replacement/money off however havent received a reply it's now been 3 weeks. I have never been let down like this before with any company.”

Posted 1 year ago

“I never received the item I ordered although Wall Art took the money for it. They have done nothing to resolve the problem, neither offered a refund nor replacement. I have contacted them many times by email but they have not responded. I have also tried to phone them but the number they provide doesn’t ring out. Based on this experience I think they are incompetent and indifferent to their customers. I would never use them again. There are several trustworthy and reliable businesses offering a similar service and they do it much better. Businesses that fail their customers ultimately fail themselves.”

Posted 1 year ago

“I’m have still not received the pictures which were ordered 2 weeks ago”

Posted 1 year ago

Hi Theresa, I'm so sorry your order was late, I can see this has now been delivered for you. We can only apologise for what is a very time of year. We aim to ship every order 1-2 days after purchase but on occasion, our couriers do let us down. Kindest Regards And Sincere Apologies, Ashley

Posted 1 year ago

“The item ordered was never received. I had confirmation that Evri had the item and then they returned them to you for an unexplained reason. All attempts to contact your customer services via telephone, live chat and messaging were all unanswered. I have now applied for a refund. I certainly would not recommend your company.”

Posted 1 year ago

“I recently moved address and when ordering my phone auto-filled my old address for delivery and I didn't see as the billing address was correct. I've emailed 3 times and tried live chat twice with no response, the phone number goes nowhere and the delivery company won't change it independently. I've now had an email from Evri saying it will be delivered in the next few days, normally waiting over a week for a vague date would be annoying, now I'm just hoping it gives me time to actually get a response! If you have any issues their is no customer service at all, avoid.”

Posted 1 year ago

“Be very careful when ordering from this company. They take your money immediately and send an acknowledgement. Ordered on 6th October and nothing arrived despite trying to get hold of them, phone sounds like a mobile switched off and won't answer e mails. Currently £250 down and no sign of my order”

Posted 1 year ago

“I ordered two FRamed Prints 11 days ago and still have not received them. The tracking information is useless and says sent to the carrier and not changed. I have tried calling the sales number on the site and no response and tried the chat line no response !!”

Posted 1 year ago

“Still not received goods which where ordered on 13 october and no notification when to expect delivery”

Posted 1 year ago

“Over a week since order placed and have heard nothing,no reply to emails Seems at the moment a scam to me”

Posted 1 year ago

“appalling service I order 2 pieces of art over a week ago tracking number they does not exist and there phone number also does not exist no reply to e mails truelly appalled by them avoid this company at any price”

Posted 1 year ago

“I paid for two framed prints and received only one. It has been impossible to contact Wallart, the phone number does not work and there is no response to emails. As a result I have been unable to get a refund for the print I never received”

Posted 1 year ago

“Sadly my picture hasn’t turned up yet after nearly 2 weeks and no response when I asked where it is.”

Posted 1 year ago

“Awful, non-existent customer service. Phone number does not work and messages are not responded to. Purchase nowhere to be found”

Posted 1 year ago

“This is my second review as you have just sent me an email prompt. I haven’t received my item so can’t review it. You haven’t dispatched it, you don’t reply to emails, your telephone number and live chat does not work and I’m wondering if this is a scam. I will be contacting my bank to cancel payment and reporting the site. Do NOT buy from this company.”

Posted 1 year ago

“Wallart seems to think that the UK Coat of Arms is the English Coat of Arms”

Posted 1 year ago

“Order never arrived. The telephone number states unavailable and no reply to three emails sent. Tried 'chat to us' and got an automated response stating an email would be sent to respond to my question (no email received, even checked junk mail). I only ordered a poster that was supposed to take 3-5 days but the delivery company never received it for shipping. I will wait one more week to give the benefit of the doubt but I would not recommend buying from Wallart as it feels like a scam to me.”

Posted 1 year ago

“I would like to know where my order is 5 weeks and nothing can’t contact you at all you do not reply to emails and messages and you phone number is dead . You have stolen a £160 from me which is theft and fraud as a police officer I will be pursuing this as you are doing this to a lot of other people”

Posted 1 year ago

“Have not received my items ordered over 2 weeks ago”

Posted 1 year ago

“Didn’t get my item after 2 weeks, customer service is abysmal and don’t try to phone them no one answers. I was going to go to the small claims court to get my money back but they gave me a refund when I gave them 7 days to send my picture or a refund or I would take it further. Shop with them at your peril”

Posted 1 year ago

“I placed order in July still no purchase, emailed twice no reply, phone number to contact also does not work, all in all very poor and still no sign of my purchase.”

Posted 1 year ago

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Wallart-Direct is rated 4.7 based on 4,343 reviews