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Wallart-Direct Reviews

4.7 Rating 4,343 Reviews

95 %

of reviewers recommend Wallart-Direct

Company Reviews

Product Reviews

4.7

Based on 4,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 21st April 2024

Wallart-Direct 5 star review on 18th April 2024

Wallart-Direct 5 star review on 14th April 2024

Wallart-Direct 5 star review on 4th April 2024

Wallart-Direct 5 star review on 28th February 2024

Wallart-Direct 5 star review on 9th February 2024

Wallart-Direct 5 star review on 8th February 2024

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchase a printed canvas but underestimated the size having received it. I went back to ask if I returned it and brought a larger size, (more expensive item) if they would honour the return postage. I received a very blunt reply to say No. I would understand if I was not looking to spend additional with them, Hence I shall sell online an order elsewhere. Thanks Wall Art for your customer service.”

Posted 2 years ago

“Not what I expected but I should’ve realised you get what you pay for... Whatever the material used to print the design on is pulled over a wooden structure (which was bent) and stapled isn’t tight so from the side it looks floppy. Will not be buying from this company again!”

Posted 3 years ago

“Very disappointing, the frame is warped and doesn’t sit flat on the wall & the canvas isn’t stretched tight and sits loose. For the cost i’d Have expected Hanging fixtures and better quality. Won’t buy again.”

Posted 3 years ago

“Weekend before last spent nearly £300 on mainly 20" square, antique silver wooden framed classic artwork, comprising of Hukusai, Van Gogh, Klimt, Macke, Matisse and Banksy. Upon arrival two of the frames were damaged, and one of the mounts had rips on them. However, all the frames are quite flimsy, and not as good quality as we were expecting. Also, as most of the frames we ordered were square, the Klimt Kiss picture and the Banksy anti-capitalism picture look odder than we thought as being fattended/stretched. We've called a couple of times, with no answer, and we've emailed a couple of times, with no answer. It's been nearly a week since the arrival, so we would have expected an acknowledgement by WallArt Direct by now. We've asked for 2 new frames, and 1 mount, and neither have they been sent to us in the post. If we don't hear from them in the next 24 hours, we've asked for them to collect the whole order at their cost, and reimburse us the whole order cost (including postage).”

Posted 3 years ago

“Ordered and paid for A3 print and frame. Received A4 print and frame just to be told by the customer services that i received the correct size (I send images of the art with measuring tape next to it) they proceeded to ignore me... Lovely...”

Posted 3 years ago

“No delivery !!!”

Posted 3 years ago

“Ordered something 4 weeks ago Still not arrived Phoned multiple times no answer and left so many emails and no response”

Posted 3 years ago

“Order was placed on 23rd November. Website says to allow 3-5 days for dispatch. It is now 15th December. Emails enquiries are ignored. I have called twice and the sales assistant is not able to provide a dispatch date.”

Posted 3 years ago

“What a waste of time this company is. Bad service, No contact and lie to you if you ever get them on the phone. Do not use this company, they take your money then don't give a dam about you or your order.”

Posted 3 years ago

“I haven’t received anything yet”

Posted 3 years ago

“The print was not what I had seen on the website the size was wrong as was the quality. I have contacted but have had no response just an email asking me to review my order. Wouldn’t purchase again sadly. Disappointed”

Posted 3 years ago

“I would love to review the item I ordered, however the delivery company seem inept at delivering. 3 times they say they will not be have 'attempted delivery'; the first time they said the address given did not exist (I've been there, it does, second time they said nobody was in to receive the item at my address (3 people and my dog confirmed that no attempt was made) and today I'm told that they cannot deliver the item as scheduled!”

Posted 3 years ago

“This is by no way an accurate review, as I have been asked for feedback on a product I have not received. I have left a ‘chat’ message and had no reply. I have phoned , left message , and heard nothing. I haven’t received any notification about delivery, or despatch . Feedback !”

Posted 3 years ago

“Not received the items yet”

Posted 3 years ago

“Sorry I am still waiting for my order, I have not received it yet 🙁”

Posted 3 years ago

“Have not received my order cannot get any response from emails phone messages would like a refund they r happy enough to take ur money though please again can you reply ASAP”

Posted 3 years ago

“Ordered two weeks ago, order still says processing and when I have asked for an explanation and when that was ignored, cancellation of the order and a refund contact is still ignored. Phone number is not correct either so no way of speaking to someone, so I will need to go through my bank. AVOID!”

Posted 3 years ago

“Very disappointed with the wallpaper. I thought it will be wallpaper but it was a sticker which was extremely difficult to put. Me and my wife has spent almost 3 hours putting on the wall and next day morning it came off and fell. They should have sent me a wallpaper instead of sticker with poor quality glue.”

Posted 3 years ago

“Unfortunatly i sent an e.mail 20th to yourselves regarding if my goods had been despatched and still awaiting a reply,also tried to phone the phone number on your website but seems unavailable.Courier sent a text to say delivering 20th,but did not deliver,tracking says a delay .I have still not received my goods,so cannot really give a review on goods.”

Posted 3 years ago

“Ordered 3 items 9 days ago and so far not one word to give a delivery date. Very poor”

Posted 3 years ago

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Wallart-Direct is rated 4.7 based on 4,343 reviews