Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.72

4.7 Rating 4,341 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,341 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 18th April 2024

389

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to day I was very happy with my 3 prints when They arrived ,carefully wrapped to prevent t damage. Sadly this happiness wasn't carried through when I opened the wrapping as the frames on all 3 are damaged”

Helpful Report

Posted 1 month ago

“For the money I paid I was expecting a decent frame and glass. Instead of all cheap plastic. Even they print inside is ruffled. I wouldn't use them again. Cheap products for middle money. Very disappointing”

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Posted 3 months ago

“Picture quality and detail on canvas good but flimsy. Needed to have a stiff backing.”

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Posted 4 months ago

“Overpriced and poor quality. Print looks like a blown up jpeg”

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Posted 4 months ago

“Item never received! The courier never delivered the item to me and instead returned it to Wallart Direct without an explanation. I’m still waiting to find out what the issue is and whether we will receive a refund or the item will be sent out to us again. So far, not a great experience.”

Helpful Report

Posted 7 months ago

“Not a very good quality print and frame. I was expecting a better one.”

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Posted 7 months ago

“I'm really disappointed in the quality of frame and stability of the print. For the money,( it wasn't cheap!!) I would expect a better quality. I won't be buying anymore from Walmart direct,it's cheaper to buy the prints from another site and then get a better frame separately”

Helpful Report

Posted 7 months ago

“Sadly I am not hugely impressed by the quality of the print and the frames are poorly joined at the corners. I was sent the wrong frames - but couldn't find the energy to rewrap and send back. Shame because the website is very easy to use and has a good range of prints.”

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Posted 7 months ago

“Products (Canvas prints on wooden frame) not well made and poorly finished. Packaging for transport also poor.”

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Posted 1 year ago

“Parcel arrived damaged with one of three frames broken beyond use. Overall, the prints themselves are high quality but given the broken frame they can’t be displayed hence the poor review.”

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Posted 1 year ago

“Disappointed by quality of prints- very low pixel count. The canvas is not taught and is very floppy. I have emailed Wallart but two weeks later I've had no reply, and don't expect one. I just wish I had read some reviews before ordering. If you want good quality don't buy from the company. If you will be okay with mediocre quality then consider buying from them. I guess you get what you pay for.”

Helpful Report

Posted 1 year ago

“Not recieved goods after 4wks , not able to leave a message on there voicemail because its conveniently full , emailed customer service 3 times , what customer service, no reply at all , very very poor business, will now go for a charge back on my credit card , thankfully I paid by credit card , I'd rather catch the plague than deal with this company .”

Helpful Report

Posted 1 year ago

“The order itself is fine but I am very disappointed with the customer service. I couldn’t track the order as I was given no details. Tried to contact by phone- mailbox full. Online chat just told me it had been dispatched and having sent 3 emails I’m still waiting for a response!!”

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Posted 1 year ago

“I gave 2 stars as there is loads of damage to the picture”

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Posted 1 year ago

“I’ve been looking for so long for the right picture, and came across Walmart direct,There were so many beautiful canvases to choose from and I had finally found one that I loved, It worked out £72 for the size I wanted, The delivery was fast, but when I unwrapped it the picture looks distorted when close up and the canvas was quite flimsy on the frame, Definitely not worth £72 very disappointing. Just wish I had read the reviews before I ordered.”

Helpful Report

Posted 1 year ago

“I recieved the picture in the wrong frame and have no email reciept or address to raise this issue . ...very poor service although the print is good the frame is not the one I wanted and I seem to have no route of redress”

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Posted 1 year ago

“Poor quality frames”

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Posted 1 year ago

“I still have not received my canvas after been told it was arriving on Friday and still waiting it’s coming up for 1 month now and still waiting”

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Posted 1 year ago

Hi Angela, I'm so sorry your order was late, I can see this has now been delivered for you. We can only apologise for what is a very time of year. We aim to ship every order 1-2 days after purchase but on occasion, our couriers do let us down.I can now see this out for delivery for you today Kindest Regards And Sincere Apologies, Ashley

Posted 1 year ago

“Order tracking did not work, as it wasn't with the courier company. Tried to contact Wallart Direct by phone, number did not work. No response to e-mails. Waited 23 days for the poster to eventually arrive. Just received an e-mail out of the blue saying it was going to be delivered. Not overly pleased with the quality of the print, wording was blurred and odd spots of ink around the poster. A very disappointing experience, especially as the Trustpilot reviews had been good!!!”

Helpful Report

Posted 1 year ago

“Ordered 3 framed prints with silver frames. Only one arrived with the silver frame. Also the mitred joints on the large frame were all split open. Wouldnt”

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Posted 1 year ago

Wallart-Direct is rated 4.7 based on 4,341 reviews