Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.72

4.7 Rating 4,343 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
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Wallart-Direct 5 star review on 21st April 2024

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No very impressed with customer service as I’ve been waiting on my order for nearly two weeks and I’ve sent two emails asking what’s happened with my order and no one has bothered to answer me back.”

Helpful Report

Posted 1 year ago

“Never received my order and finding it difficult to contact anyone about it. Hoping someone can help after reading this.”

Helpful Report

Posted 1 year ago

“Not received my order and not had a response from my email to ask where it is. Not sure if its Wallart or delivery company but tracking says they are waiting to receive it and now worried as this review says over a month and I ordered from Walmart as they said quick delivery”

Helpful Report

Posted 1 year ago

“My picture arrived and the frame was completely broken and falling apart. I emailed the company immediately on the day of delivery as soon as I had unpacked it and still have no reply 2 days later.”

Helpful Report

Posted 1 year ago

“Ordered my print, received my confirmation email. Then tumble weed!! I received 2 emails giving me 2 different couriers, neither of the links work. both saying my order is expected soon. The Wallart Direct website gives a phone number that doesn't work, the live chat system is useless, it said that my order has been fulfilled but can't tell me when. As soon as I started to complain and requested a refund suddenly their live chat went off-line and I now cannot contact them!! I will be claiming back through my bank.”

Helpful Report

Posted 1 year ago

“we ordered a print and you sent wrong one, we asked for a sun setting ove r atown and you sent a surfer , we have emailed you numerous times & phoned you but you ignore our messages, terrible customer service, we want our money back”

Helpful Report

Posted 1 year ago

“Very disappointed with the poor quality and damage. Worn print where it meets framing.”

Helpful Report

Posted 1 year ago

“Jokers, no customer service”

Helpful Report

Posted 1 year ago

“I bought a glass art, print is not qualified, And the glass is very thin, I don’t like it.”

Helpful Report

Posted 1 year ago

“The canvas did not look like the picture online, nowhere close to the level of vibrancy or detail. Really disappointed. I should have checked the Trustpilot reviews.”

Helpful Report

Posted 1 year ago

“Terrible product, that I wouldn't hang in my garage, let alone on my landing. Couldn't contact Wallchart Direct for a replacement or refund.”

Helpful Report

Posted 1 year ago

“Awful experience… Between shocking customer service, horrendous delivery service and then to top it off the canvas was an inch shorter than measurements in product description. They have promised to call me but haven’t yet! Avoid.”

Helpful Report

Posted 1 year ago

“Ref Order #1872-WAD Hi I ordered this product (Buddha Wall Art) and received notification that it had been accepted at 9.14am on Tuesday, 31st May. It is now 17.39 on Tuesday, 7th June and I have not received my order. As a result of this, I cannot rate the service highly at all. I hope to receive the product soon as I believe delivery dates of between 1 and 3 days are quoted. Martin Davies”

Helpful Report

Posted 1 year ago

“Extremely disappointed Took delivery of my huge A0 print today to find the frame is damaged. Wall-Arts return policy says I am responsible for paying for the courier return. That's gonna cost me! Furthermore, I have 14 days to get the item back. It was purchased on the 26th May and today is the Monday 6th June. Most of that time period has elapsed and I've no chance of returning it until the weekend as I'm working. I appreciate mistakes happen but I feel I'm in a no win situation through no fault of my own.”

Helpful Report

Posted 1 year ago

“I cannot review Wallart Direct because I haven’t yet received my order!”

Helpful Report

Posted 1 year ago

“Received requests to review the company before I have even received my order. I have contacted them through their website. They say they reply within 24 hours - not true. I have tried to telephone them today 3 times, each time the phone cuts off after just a few rings. What's going on? Have had zero contact from them since they confirmed the order. Absolutely shocking experience.”

Helpful Report

Posted 2 years ago

“I have ordered a canvas on the 31 st of December and I haven’t received any email confirmation about dispatch, delivery anything I have try to call but is disconnected, I have emailed but nobody reply, I have try the life chat but being ignored! Definitely not recommend this company!”

Helpful Report

Posted 2 years ago

“I bought a glass wall art from Wall Art Direct UK. Had a whole host of issues with the delivery but forgetting about that, I installed it on Sunday 29th August and the glass panel fell off the wall on Saturday 11th September. My girlfriend and I returned home after shopping and there was glass all over the room and hallway. The double-sided tape they were using to hold the glass with the steel bracket (this was preinstalled by the manufacturer) failed in shear resulting in the glass panel falling off causing damage to my walls that have only recently been painted and smashing the lamp plug that was switched on in the socket under the wall art. There are a few scratches to the tiles too but luckily no breakages. We're all very lucky that no one was hurt. There is a sofa bed right underneath it and up until the week prior, my sister was sleeping on it. It's traumatic for us to think what would have happened if the wall art failed while she was sleeping underneath it. I can't fathom why such poor quality double-sided tape fixing has been used on a product that has extremely very high-risk severity. It's been months and I've sent them several emails and tried calling them multiple times and I'm just being ignored and yet to recieve a refund or apology. Horrible service and more importantly a dangerous product. If I had more time I would drag these through the courts. Please save yourself the time, hassle and danger of buying from WallArt-Direct.”

Helpful Report

Posted 2 years ago

“I am extremely unsatisfied with the ppor level of service. I ordered a print but heard nothing back regarding dispatch/delivery. I contacted customer services and was given a date so I took a day off work but my parcel failed to arrive. After numerous calls and emails with a variety of excuses I was given a new delivery date and again it failed to materialise. This happened for a third time and now I have lost my faith in your company and expect to receive my money back.”

Helpful Report

Posted 2 years ago

“Ordered Tue 12/10/21. Nothing received with regards to delivery, I e-mailed to find out how long and was told the print would be delivered on Fri 15/10/21 between 8am and 6pm so waited in all day and no delivery turned up, I e-mailed and got an response Mon 18/10/21 with an apology stating due to staff shortages they had had problems and was assured the canvas would be made today and shipped at 4pm for delivery the following. Tue 19/10/21 sitting in waiting for delivery 8am - 6pm and at 4pm I get an e-mail from the courier saying the package is being delivered on Wed 20/10/21. So 2 full days wasted and a 3rd day to wait on delivery. The courier did deliver on Wed just after 8am and the print although not damaged does have glue all over the frame that is still wet and very top of the print. Very shoddy operation and will not use this company again.”

Helpful Report

Posted 2 years ago

Wallart-Direct is rated 4.7 based on 4,343 reviews