Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,374 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly my picture hasn’t turned up yet after nearly 2 weeks and no response when I asked where it is.”

Helpful Report

Posted 2 years ago

“Awful, non-existent customer service. Phone number does not work and messages are not responded to. Purchase nowhere to be found”

Helpful Report

Posted 2 years ago

“This is my second review as you have just sent me an email prompt. I haven’t received my item so can’t review it. You haven’t dispatched it, you don’t reply to emails, your telephone number and live chat does not work and I’m wondering if this is a scam. I will be contacting my bank to cancel payment and reporting the site. Do NOT buy from this company.”

Helpful Report

Posted 2 years ago

“Wallart seems to think that the UK Coat of Arms is the English Coat of Arms”

Helpful Report

Posted 2 years ago

“Order never arrived. The telephone number states unavailable and no reply to three emails sent. Tried 'chat to us' and got an automated response stating an email would be sent to respond to my question (no email received, even checked junk mail). I only ordered a poster that was supposed to take 3-5 days but the delivery company never received it for shipping. I will wait one more week to give the benefit of the doubt but I would not recommend buying from Wallart as it feels like a scam to me.”

Helpful Report

Posted 2 years ago

“I would like to know where my order is 5 weeks and nothing can’t contact you at all you do not reply to emails and messages and you phone number is dead . You have stolen a £160 from me which is theft and fraud as a police officer I will be pursuing this as you are doing this to a lot of other people”

Helpful Report

Posted 2 years ago

“Have not received my items ordered over 2 weeks ago”

Helpful Report

Posted 2 years ago

“Didn’t get my item after 2 weeks, customer service is abysmal and don’t try to phone them no one answers. I was going to go to the small claims court to get my money back but they gave me a refund when I gave them 7 days to send my picture or a refund or I would take it further. Shop with them at your peril”

Helpful Report

Posted 2 years ago

“I placed order in July still no purchase, emailed twice no reply, phone number to contact also does not work, all in all very poor and still no sign of my purchase.”

Helpful Report

Posted 2 years ago

“No very impressed with customer service as I’ve been waiting on my order for nearly two weeks and I’ve sent two emails asking what’s happened with my order and no one has bothered to answer me back.”

Helpful Report

Posted 2 years ago

“Never received my order and finding it difficult to contact anyone about it. Hoping someone can help after reading this.”

Helpful Report

Posted 2 years ago

“Not received my order and not had a response from my email to ask where it is. Not sure if its Wallart or delivery company but tracking says they are waiting to receive it and now worried as this review says over a month and I ordered from Walmart as they said quick delivery”

Helpful Report

Posted 2 years ago

“My picture arrived and the frame was completely broken and falling apart. I emailed the company immediately on the day of delivery as soon as I had unpacked it and still have no reply 2 days later.”

Helpful Report

Posted 2 years ago

“Ordered my print, received my confirmation email. Then tumble weed!! I received 2 emails giving me 2 different couriers, neither of the links work. both saying my order is expected soon. The Wallart Direct website gives a phone number that doesn't work, the live chat system is useless, it said that my order has been fulfilled but can't tell me when. As soon as I started to complain and requested a refund suddenly their live chat went off-line and I now cannot contact them!! I will be claiming back through my bank.”

Helpful Report

Posted 2 years ago

“we ordered a print and you sent wrong one, we asked for a sun setting ove r atown and you sent a surfer , we have emailed you numerous times & phoned you but you ignore our messages, terrible customer service, we want our money back”

Helpful Report

Posted 2 years ago

“Very disappointed with the poor quality and damage. Worn print where it meets framing.”

Helpful Report

Posted 2 years ago

“Jokers, no customer service”

Helpful Report

Posted 2 years ago

“I bought a glass art, print is not qualified, And the glass is very thin, I don’t like it.”

Helpful Report

Posted 2 years ago

“The canvas did not look like the picture online, nowhere close to the level of vibrancy or detail. Really disappointed. I should have checked the Trustpilot reviews.”

Helpful Report

Posted 2 years ago

“Terrible product, that I wouldn't hang in my garage, let alone on my landing. Couldn't contact Wallchart Direct for a replacement or refund.”

Helpful Report

Posted 2 years ago

Wallart-Direct is rated 4.7 based on 4,374 reviews