Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,376 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,376 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

396

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to know where my order is 5 weeks and nothing can’t contact you at all you do not reply to emails and messages and you phone number is dead . You have stolen a £160 from me which is theft and fraud as a police officer I will be pursuing this as you are doing this to a lot of other people”

Helpful Report

Posted 2 years ago

“Fantastic customer service. There had been a problem with the delivery but this was very quickly rectified. The 2 canvases I ordered are lovely quality and look fab.”

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Posted 1 year ago

“Fantastic selection of artwork. Great choice of frames and finishes. We chose our favourite Banksy's. Thank you so much.”

Wallart-Direct 5 star review on 10th September 2023

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Posted 1 year ago

“Sadly my picture hasn’t turned up yet after nearly 2 weeks and no response when I asked where it is.”

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Posted 2 years ago

“This is my second review as you have just sent me an email prompt. I haven’t received my item so can’t review it. You haven’t dispatched it, you don’t reply to emails, your telephone number and live chat does not work and I’m wondering if this is a scam. I will be contacting my bank to cancel payment and reporting the site. Do NOT buy from this company.”

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Posted 2 years ago

“Order never arrived. The telephone number states unavailable and no reply to three emails sent. Tried 'chat to us' and got an automated response stating an email would be sent to respond to my question (no email received, even checked junk mail). I only ordered a poster that was supposed to take 3-5 days but the delivery company never received it for shipping. I will wait one more week to give the benefit of the doubt but I would not recommend buying from Wallart as it feels like a scam to me.”

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Posted 2 years ago

“Didn’t get my item after 2 weeks, customer service is abysmal and don’t try to phone them no one answers. I was going to go to the small claims court to get my money back but they gave me a refund when I gave them 7 days to send my picture or a refund or I would take it further. Shop with them at your peril”

Helpful Report

Posted 2 years ago

“I placed order in July still no purchase, emailed twice no reply, phone number to contact also does not work, all in all very poor and still no sign of my purchase.”

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Posted 2 years ago

“No very impressed with customer service as I’ve been waiting on my order for nearly two weeks and I’ve sent two emails asking what’s happened with my order and no one has bothered to answer me back.”

Helpful Report

Posted 2 years ago

“we ordered a print and you sent wrong one, we asked for a sun setting ove r atown and you sent a surfer , we have emailed you numerous times & phoned you but you ignore our messages, terrible customer service, we want our money back”

Helpful Report

Posted 2 years ago

“Our picture was delayed but unfortunately this was not communicated to me resulting in me contacting Wallart-Direct to find out when we could expect it. We had a very prompt response from Steven and although the picture was delayed longer than anticipated and the delivery kept shifting, when I contacted Steven I always got an almost immediate response from him which served to reassure me that the picture would eventually be delivered. We even received a part refund due to the inconvenience and a discount for a future purchase. Despite the delay and the shifting delivery date each time I emailed I would rate the customer service that I received from Steven as very good and I wouldn’t hesitate to recommend Walmart-Direct or use them again. I would suggest to Walmart-Direct that it would be useful to warn customers that there will be a delay when it is clear that the expected delivery date will not be met to put minds at rest that the order has not been lost or missed.”

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Posted 11 months ago

“Absolutely loved this item ,perfect addition to my daughter’s collection. Would recommend and use this site again .”

Helpful Report

Posted 1 year ago

“Love the houses parliaments lights.Good value and framed. Arrived when it said would with daily up dates. Looks very good on the wall Thankyou. I am telling my friends and family about too.”

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Posted 1 year ago

“Lovely prints, quality frame, fast delivery”

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Posted 1 year ago

“Beautiful prints, lovely frames and very fast delivery”

Wallart-Direct 5 star review on 30th September 2023

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Posted 1 year ago

“Excellent service pictures as shown and good customer service”

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Posted 1 year ago

“I received my pictures which I had been along time looking for. On arrival was pleased with pictures but 2 were damaged. Emailed Wallart direct and can not fault the quick response, within 2 days a new set of 3 were sent to us.”

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Posted 1 year ago

“As described on web , excellent quality , quick delivery , well satisfied.”

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Posted 1 year ago

“The picture was exactly as I expected.”

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Posted 1 year ago

“Really like this site, we've had 6 pictures in total now from this company and all have been very good, good price, well made”

Helpful Report

Posted 1 year ago

Wallart-Direct is rated 4.7 based on 4,376 reviews