Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.71

4.7 Rating 4,372 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 30th July 2024

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took almost a full month. Two-thirds of the order was missing, and what was delivered was very damaged. The quality is also genuinely terrible.”

Helpful Report

Posted 2 weeks ago

“Ordered a canvas print and got delivered with a thin layer of bubble wrap and when opened the print was badly dented. Contacted sales and sent pictures they said it was an error with there delivery company and would be sorted. 2nd print sent and guess what exactly the same as the 1st poor packaging and dented.”

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Posted 2 months ago

“Ordered two prints £200 on 2nd September, been in touch with Steve on numerous occasions who assured me they would be with by 22nd September, now its 1st October, I tried emailing, not responding, tried calling no one picks up the phone, not too sure they they are in business any more!!”

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Posted 2 months ago

“Paid £30 for a peice of cardboard and plastic clip ons it won't even hang straight. And for some reason won't let me upload picture. 🤔”

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Posted 3 months ago

“I have used Walart a few times now. The options are great, pricing easy to understand and ordering very simple. On this occasion the prints were delivered within a few days, wrapped well and look lovely on the wall.”

Helpful Report

Posted 4 months ago

“Our picture was delayed but unfortunately this was not communicated to me resulting in me contacting Wallart-Direct to find out when we could expect it. We had a very prompt response from Steven and although the picture was delayed longer than anticipated and the delivery kept shifting, when I contacted Steven I always got an almost immediate response from him which served to reassure me that the picture would eventually be delivered. We even received a part refund due to the inconvenience and a discount for a future purchase. Despite the delay and the shifting delivery date each time I emailed I would rate the customer service that I received from Steven as very good and I wouldn’t hesitate to recommend Walmart-Direct or use them again. I would suggest to Walmart-Direct that it would be useful to warn customers that there will be a delay when it is clear that the expected delivery date will not be met to put minds at rest that the order has not been lost or missed.”

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Posted 4 months ago

“I still have not received my order, due on 12th July. Despite emails i have had no reply from your company. I therefore wish to cancel my order and request a refund as soon as possible. I am very disappointef.”

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Posted 4 months ago

“Great company. Ordering was simple and the product was fantastic”

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Posted 4 months ago

“Both of the posters which I ordered were of exceptional quality and arrived quite quickly.”

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Posted 4 months ago

“Great choice of art available and really competitive pricing. I ordered two large Bansky canvases and they arrived promptly and well packaged. Quality is superb and they are surprisingly lightweight considering size so easy to hang.”

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Posted 5 months ago

“Absolutely loved this item ,perfect addition to my daughter’s collection. Would recommend and use this site again .”

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Posted 5 months ago

“VERY POOR CUSTOMER SERVICE, HAD DAMAGED ITEM WHICH TOOK AGES TO SORT OUT. WHEN REPLACEMENT ARRIVED BOX BADLY DAMAGED AGAIN BUT CANVAS OK. WHEN I TRIED TO GET YOU TO COLLECT DAMAGED ITEM I HAD TO SEND HALF A DOZEN EMAILS BEFORE I GOT A RESPONSE AND THEN TO BE TOLD TO DISPOSE OF THE ITEM MYSELF! THIS WAS A BIG CANVAS WHICH YOU SHOULD HAVE COLLECTED FOR DISPOSAL NOT LEFT FOR ME TO DO. UNHAPPY CUSTOMER UNLIKELY TO USE YOU AGAIN ALTHOUGH I NEED MORE WALL ART.”

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Posted 5 months ago

“HAVE NOT RECEIVED ORDER YET!!!”

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Posted 5 months ago

“Love the houses parliaments lights.Good value and framed. Arrived when it said would with daily up dates. Looks very good on the wall Thankyou. I am telling my friends and family about too.”

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Posted 5 months ago

“The Venice picture I bought is absolute rubbish”

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Posted 5 months ago

“Item was dispatched but hasn't been received. Asked for an update twice issue seems to be with evri. Either way it's been nearly 2 weeks, paid for express delivery and still it hasn't arrived. No one is giving clear explanation of when it may arrive or what happens next”

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Posted 5 months ago

“Very pleased with my purchase looks just as advertised lovely quality and looks great in my lounge”

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Posted 5 months ago

“A well packaged framed print from Wallart-Direct, very happy with purchase”

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Posted 5 months ago

“Ordered a beautiful canvas print , excellent quality and very good value, would highly recommend this company”

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Posted 5 months ago

“Took ages choosing the right picture for our lounge. Browsed Wallart-Directs site by chance, so glad we did. Arrived on time, great courier service and picture, didn't disappoint. It was perfect!!!”

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Posted 6 months ago

Wallart-Direct is rated 4.7 based on 4,372 reviews