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Vital Parts Reviews

4.7 Rating 3,001 Reviews
94 %
of reviewers recommend Vital Parts
Company Reviews Product Reviews
1,746
 Metrics Info
4.7
Based on 3,001 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Vital Parts Reviews

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

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James Adams
Verified Reviewer
“You kindly sent through a couple of samples for me, I have now ordered some based on the samples sent. I would like to thank you for your excellent service (only ordered a small number but has greatly helped). Thank you. James”
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Keith
Verified Buyer
“Rubber bung was as described and was perfect for job I was working on. Ordered at 4pm and was with me 10am next morning”
Helpful Report
Phillip
Verified Buyer
“Excellent customer service provided by Bethany, answers were given in a timely manner and the parts were both correct, arrived in good condition within the timescale outlined.”
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Sharon
Verified Buyer
“Although my order was relatively very small,the way vital got my order sent to me by next day delivery was just fantastic. Delivery was slightly expensive but don't think vital has much input regarding that.”
Helpful Report
Kevin
Verified Buyer
“Very good service and promped delivery will buy from vital parts in future thanks”
Helpful Report
William
Verified Buyer
“Excellent and prompt service, with good website”
Helpful Report
D
Verified Buyer
“Website fairly easy to navigate- ordering straightforward and parts received in good condition. I would buy from Vital Parts again.”
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Anonymous
Verified Buyer
“Excellent communication and super fast delivery.”
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ALYSON
Verified Buyer
“great service”
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Anonymous
Verified Buyer
“Fast Delivery and even in the week of Xmas.”
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Gerry
Verified Buyer
“The parts never arrived.”
Helpful Report
Good Afternoon Gerry, Thank you for taking the time to leave your review. Please be assured I have looked into this for you and can see that this has been with the courier in the destination country for some time. I have contacted them for you to reconfirm the address in the hope that this can soon be resolved. Please be assured, our Customer Service team are on hand to deal with any delays or issues that may arise and can be contacted in usual business hours. If you require any further assistance or information, please let me know and as soon as I have any update from Parcel Force, I will contact you accordingly. Kind Regards, Victoria Customer Service Manager.
Christopher
Verified Buyer
“Great !!!!”
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Paul
Verified Buyer
“superb easy and fast service!!!! many thanks paul...... WULFWERK METAL PRODUCTS”
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James Stacey
Verified Buyer
“Easy to order , prompt delivery, all good”
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Ryan
Verified Buyer
“Ordered some high temp tape at short notice and it was delivered super fast the next day.”
Vital Parts 5 star review on 15th December 2020
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Anonymous
Verified Buyer
“Vital part cultivated our email from paypal without permission or knowledge, which we think is the height of ignorance. We will probably find it being used for spamming purposes in due course. If Vital Parts treat their customer's email with such shameless disregard- think before you buy from them.”
Helpful Report
Thank you for taking the time to leave your feedback regarding an email obtained by Vital Parts. I can confirm that we have reviewed our Marketing list and can confirm that your email is not included on this. All details provided by our customers are treated with the upmost care and should you wish to discuss this further, I would be happy to contact you at a suitable time. Please let me know the best contact number for you by emailing customerservices@vital-parts.co.uk. Kind Regards, Victoria Customer Service Manager.
Barbara
Verified Buyer
“Actually communicated with a real person! Milaina was friendly and extremely helpful. A pleasure doing business with them”
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Leslie
Verified Buyer
“Your help in quickly sending me a sample and which proved to be highly successful in its use for my latest sport training development. I have put you down on my list”
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Anonymous
Verified Buyer
“Had to chase order that were placed several weeks prior. With poor responses from supplier”
Helpful Report
Hi There, Thank you for taking the time to leave your comments. I am sorry to hear that the delivery time frame was not as expected. I can confirm that the order was dispatched the following day on a 48 hour service. As this fell on a Friday, the next working day available was Monday of which I can see this was then received. Please do not hesitate to contact our Customer Service Team if you wish to discuss this in more detail and we will be happy to help wherever possible. Kind regards, Victoria Customer Service Manager.
Ez
Verified Buyer
“Customer care is excellent, delivery is prompt, and quality goods so no complaints!”
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Vital Parts is rated 4.7 based on 3,001 reviews
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