Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“verygood”

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“A small issue with a lost parcel was swiftly dealt with by customer services, very happy with how things were dealt with, will definitely be using vital parts again”

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“Good quality product, great price and next day delivery. Excellent experience.”

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“I WAS EXPECTING GREY AS THE PICTURE SHOWS. WOULD HAVE BEEN HELPFUL TO HAVE HAD A PROOF TO VIEW THE FONT BEFORE ORDERING.”

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“great parts, very weak service”

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Good Afternoon, Thank you for taking the time to leave your feedback, I am sorry to hear the service received was not satisfactory. I would like to look into the matter further for you and would be grateful if you could respond to the email attached with further information. Please let us know if you need any help in the future. Kind Regards, Victoria Vital Parts.

“Perfect for what I need them for”

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“Good service - excellent product”

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“Does what it says on the tin!”

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“Good quality”

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“Great service always very helpful”

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“Bought these in order to stop my kitchen chairs scratching my amtico flooring. Tried for ages to find a product that would fit.”

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“Easy to deal with and deliver on time.”

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“Good service”

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“Just a small object but finished off a large job very well..”

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“Excellent service and good communication. Very efficient company with knowledgable and pleasant staff.”

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“Absolutely first class service. My initial order went missing in transit and a replacement arrived in two days. Friendly knowledgeable staff . Couldn't be more pleased with Vital Parts company.”

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“Great service, and helpful staff. free sample very useful. Will definetly use again”

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“Excellent service. Wouldn’t hesitate to use again”

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“Unsatisfactory customer service”

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Good Afternoon, Thank you for taking the time to leave your review, our service is really important to us and I can see based on the order number provided that we contacted you on the 15.09.2020 with a resolution for your query. If you would like to discuss this further, please let me know suitable time to discuss or alternatively, email our customer service department via customerservices@vital-parts.co.uk Kind regards, Victoria Customer Service Department

“Used as feet for cheese boards! Perfect for that job.”

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Vital Parts is rated 4.7 based on 2,995 reviews