Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction,good delivery”

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“Very good website and efficient delivery.”

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“Arrived in time. Good quality products”

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“Commande parfaite mais le transport depuis l'Angleterre est très lent actuellement”

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“Great service and delivery. No job too small”

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“We had an excellent response from Vital Parts when our existing supplier was late. The customer service representative was very efficient and knowledgeable about what options they had. Parts were sent out overnight for trial and production volume parts the following day. They have also quoted for ongoing business at a very competitive rate. We will use them again.”

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“Excellent quality and customer service!”

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“Excellent communication and service. Very quick delivery to Switzerland.”

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“Perfect product for my application”

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“Well made works well”

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“Excellent service and very good product.”

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“These rubber feet although they do the job leave really bad black marks/stains on surfaces.”

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“Ordered these a month ago and they still haven't arrived”

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“easy to order”

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“Nice Service and quick delivery a little expensive.”

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“Great customer service and speedy delivery of my order. The part I ordered was a perfect fit and high quality. I will order from Vital Parts again and have recommended them to friends and family.”

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“excellent customer service,prompt delivery,will use again”

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“Good quality, good lead time. delivered as promised. Will be a repeat customer.”

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“Was informed by email that the metal parts of the items were made from Stainless Steel so I ordered and when they arrived they were Zinc. Had to send them back”

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Good Afternoon, Thank you for taking the time to get in touch regarding your recent order. Please be assured I have reviewed your comments in line with our continuous improvements and have sent you an email to discuss this further to resolve the matter for you. I look forward to hearing from you. Victoria, Customer Service Manager. Vital Parts

“A BIT DELAYED GETTING THE ORDER OUT BUT PARCEL FORCE WERE VERY QUICK. AS THERE WAS NO ORIGINAL INVOICE OR CUSTOMS DECLARATION ON THE PARCEL I WAS VERY PLEASED TO RECEIVE IT WITHOUT COMPLICATIONS”

Helpful Report

Vital Parts is rated 4.7 based on 3,001 reviews