Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the sliders to go on the bottom of my new patio furniture,as the furniture was marking my new hardwood decking, in truth these haven't worked as well as I hoped, the rubber part the slider keeps coming off of the washer and leaving the screw to dig in as it rubs over the gaps between the decking boards, this could be down to the design or the application I'm using them for”

Helpful Report

Hi Martin, Apologies that the products you purchased didn't work as well as you hoped, we are always here to provide advice and re-assurance where required as we understand our products can sometimes be confusing to somebody who hasn't come across them previously. I hope that you have received contact from our customer care team who will take steps to ensure that you're satisfied with your order, if you have any issues or anything related to this then please feel free to get in touch on 01233 713 581. Kindest regards Josh - Online Sales Department

“Very helpful, next day delivery. First Class service.”

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“Easy to find what I wanted, easy to order and delivered as promised”

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“Good quality tube, well packed and delivered quickly at a good price. Others might look cheaper to begin with.... then sting you with the postage!”

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“Excellent service”

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“The part I needed was to be found at Vital Parts.”

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“I have to say that Luke Mangold from Vital Parts was excellent when I made my enquiry to find the correct product I was looking for. Nothing was too much trouble for him and he guided me to the absolute correct item which was delivered very promptly and has now in place. Thank you so much. Would recommend this company to deal with.”

Helpful Report

“Most Helpful, For a very small order they went out of their way to be helpful with a follow up call, advice and when I called in on them unexpected they dropped what they were doing just to help me - impressed! The product was also just what was needed. Terry Kinsman”

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“They did the job”

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“Needed some tube inserts and feet for angled legs on an old office chair. Was delighted to find Vital Parts could offer lots of specialist help for this amongst all the other parts they supply. Was able to visit their warehouse unannounced and Harry was immediately able to locate a suitable replacement for me. Mike was only too pleased to assist and advise too. How nice to find such great personal customer service in this day and age. Well done. Ray Fishman”

Helpful Report

“Needed a few small parts to repair chairs. Thought ordering from Great Britain was a stretch, but as parts not available in US, I went ahead. Parts arrived within the week. Fit perfectly. A bit extra for the shipping, but really not excessive. Turns out the world is a small place. Thanks!”

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“Offers a comprehensive range of tube inserts in quantities suitable for home user. Very speedy delivery.”

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“They were most helpful and prompt in sending the free sample I requested and also subsequently executing my order fir which I thank you very much. John Tink”

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“Even though I am rubbish at measuring table legs, Vital Parts were very patient and assisted me with my perfect final purchase and my College Dining Tables look FANTASTIC. Great service and customer support team.... Thanks Luke ;-)”

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“Good price, Good product, Good delivery & good service.”

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“The package arrived very quickly and the products look of good quality. I have not used them yet, however, i have no doubt they will be fit for purpose. If this turns out to be the case then i will use them again. Regards Mark”

Helpful Report

“Very pleasant customer service, excellent service and I would recommend this company. Thank you Mike.”