Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Quick response and flexible returns policy. Able to talk to an actual person when needed.”

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“I found Vital Parts as a result of a search for suitable glides to go on Oak chairs so they would not scrape a newly tiled floor. Vital Parts provided the perfect thing, and the order and delivery service was excellent too. Highly recommended.”

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“Parts and service very good.”

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“Amenable guy taking my order. Polite and friendly, helpful too”

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“Good Items, Quick Dispatch, Quality Service with Good Feed Back. many thanks, David.”

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“Good quick service parts were as described plastic and threaded inserts all fitted and doing their job.”

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“efficient and helpful”

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“all very helpful”

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“Gliders as advised worked really well. Delivery quantity was short but corrected promptly following telephone call”

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“Fast courteous service.”

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“Very fast delivery service”

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“helpful on customer advice. swift fulfilment of order.great service and parts good quality.”

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“I was expecting the bore hole to be already cut out I had a right job trying to cut it out and having to buy a sole cutting tool which really dint work you are showing on your page that it bore hole is cut away”

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Hi Kevin, Apologies for the issues that you have had with your order. You are correct that the website doesn't fully disclose this, however we have now changed it to display the fact that only plugs with a 76mm diameter and over come with a cut out bore hole from standard. You were advised initially from one of our sales advisors about the plug coming without a bore hole before your purchase, which is when a suggestion was made to meet your requirements, apologies that this may have been took the wrong way at the time. - Josh, Vital Parts.

“Found me an alternative product”

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“Easy to understand site, quick delivery (two days from order. Would recommend vital parts.”

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“The ferrules arrived sooner than expected and did what was asked of them.”

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“good support, good price, good delivery time, good product. I can't think of anything else I would have wanted ...”

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“The parts came right on time and they were exactly what I ordered”

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“sent samples the day after requested. Final order arrived in good time. Price and quality excellent. Will use again”

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“Excellent product from a large range. Very quick dispatch.”

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Vital Parts is rated 4.7 based on 2,996 reviews