Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I bought arrived on time and was fine”

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“The on-line response was terrific followed by a telephone discussion. I was able to find exactly the product I required. It was then delivered within 48 hours. Keep up the good work! Don S”

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“Good customer service when I enquired about a free sample. Once received I was impressed with the quality of the item (rubber feet for our dining chairs) that I went on to place an order.”

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“The PTFE nail-on chair gliders arrived very promptly. I've replaced the original plastic chair gliders with them. They're not inexpensive but the PTFE is infinitely superior to cheaper alternatives. They're super quiet on my porcelain tiles and the chairs now glide smoothly over the tile joints without any 'catching'. Will wait to see how they stand the test of time. Worth ordering an extra couple as the minimum order is £15!”

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“Excellent communication and follow up - prompt delivery - offer of free sample to check correct fit prior to purchase”

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“easy to contact and spoke to person who advised very quickly the product i needed”

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“Initial free sample wasn't suitable but did show me what I needed to order the second time. Delivery was quick and ordering was simple”

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“Good website. Prompt responses. Free sample appreciated. Speedy delivery. Staff with good spoken and written communication skills.”

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“Quick accurate delivery Initially disappointed with the size of the product but they were as ordered - just looked small Easy to install. Too soon to tell if they will perform as expected”

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“Rapid delivery -good quality parts”

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“A very straightforward website made the ordering of my parts a breeze and they arrived earlier than expected. A short telephone enquiry to Vital Parts for advice was handled in a very helpful and efficient manner. They will be my first port of call in future.”

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“Thanks to all the staff involved in my order, i was let down by my previous supplier and vital parts managed to get my order to me next day with no fuss. I know were my next order will be placed.”

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“excellent service”

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Author didn't leave any comments.

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“.I received my items very quickly and was exactly what I ordered”

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“Advice from "Mike" M.D.? guided me to the appropriate product which upon fitting achieve exactly what I intended. Well done! One small observation is that the E mail to the Customer advising that the order is being PROGRESSED might be advantageous.”