Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to contact, good web sight prompt delivery all anyone could ask for.”

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“Very efficient with great customer service. I would highly recommend.”

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“Really grateful at the speed my order came , just what I had ordered”

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“Great products at good prices. Would definitely recommend and customer services are extremely helpful.”

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“It took two e Mails & 4 telecons over 3 week period to obtain a response to my order request. I am still awaiting delivery of my order , promised in two/three weeks”

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“Excellent service”

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“The product we received was exactly as advertised on the web site. Excellent quality product and easy to apply. Overall experience dealing with Vital Parts was excellent.”

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“Excellent service. Correct item delivered ahead of schedule”

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“Excellent, professional service”

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“Extremely helpful,parts dispatched very promptly. Well satisfied.”

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“All sorted as should be”

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“I ordered 40 nylon washers. They were perfect for my needs. They took 6 days to arrive; they were ordered on a Saturday and arrived the following Friday. They were despatched on the 16th of March.”

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“Great experience, ordered some replacement chair leg plugs. Arrived couple of days later and they were perfect”

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“Great service and great products, go the extra mile to help customers.”

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“Faultless customer (5 star) service received, especially when one of the parts ordered had a minor manufacturing problem. It was replaced immediately, by next day delivery. All communications were extremely professional, courteous - a rare and pleasant experience in this day and age. The quality of product and staff is highly commendable, so much so, I have placed a second order with them for another project, and have recommended them to a couple of colleagues already.”

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“Items arrived, parts missing, contacted them, told them sent pics in, took nearly a monthg to get the missing parts, after numerous emails & calls, apart from that the parts are ok”

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“Excellent product for great price with fast delivery for free”

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“This item arrived on time and was perfect for my job. Really well pleased. Thank you Mike Keenan”

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“I ordered 80mm grommets but received 60mm so not very satisfied at all I have phoned and left message and e-mailed with no reply, at a cost of £1.44 each order cost £72 so cost of 60mm would not cost this much so can I have them picked up and 80mm sent please”

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“Delivery was on time and the customer services was excellent”

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Vital Parts is rated 4.7 based on 3,001 reviews