Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service, the only issue we had were with stock levels on the parts we required and we had to change the part to suit the stock level”

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“good service... quick delivery.”

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“Good communication and service”

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“Everthing arrived correctly and on time”

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“Very good service, delivery on time, i would use Vital Parts again.”

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“Our order no. HS1636/613 was placed on the 7th April 2021, with request for ASAP delivery to our office i.e. within a couple of days. Goods actually arrived on the 16th April”

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Good Afternoon Marion, thank you for getting in touch regarding your recent order, I can see as per the tracking information the order was delivered dated 13/04/2021 following the order being put through our systems the previous Friday. If you wish to discuss this further, please do not hesitate to contact me via customerservices@vital-parts.co.uk. Kind Regards, Victoria. Vital Parts.

“No issues, exactly what I ordered, delivered on time,excellent.”

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“Great response to provide samples and order delivered promptly.”

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“A slick service. It has many components you are looking for when doing display or exhibition design. I could have done with this company years ago to solve problems.”

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“Het contact met Vital Parts is zeer goed maar toch, Ik wacht op heden 18 april 2021 nog steeds op mijn zending sinds de besteldatum van 3 april 2021. Er zouden douaneproblemen geweest zijn (Brexit?) Ze ondernamen reeds een tweede poging om het pakket naar mij te sturen. Hoelang het nog zal duren weet Ik niet.”

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“I was looking for a product to fix to the bottom of my garden chairs as they were getting stuck in the decking. The ferrules worked out perfectly and also protect the decking. Good strong product”

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“I made a mistake on ordering,one I did not order enough pads the other the wrong size and vital parts rectified my mistake promptly and free of charge. Excellent service!”

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“Excellent service, Thank you. Good speedy delivery”

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“Did the job.”

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“Parts didn't arrive so had to purchase from elsewhere. After chasing them up now have them but not ideal”

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“Great choice of items on offer. Can buy small quantities or single items which are quickly dispatched. Vey pleased with the quality of the various item I bought. Would buy again from this company.”

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“Excellent fast service. Great range of products at a competitive cost. Thank you.”