Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“Everything went as planned so no down side”

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“Just what I needed. Good service and quality.”

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“As described”

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“Very good communication! Very good products high quality Thank you Vital Parts .”

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“Sent the wrong parts. But rectified the problem with no fuss and very quickly. Will definitely use again. Nice company to deal with.”

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“Excellent service Rang up and placed an order Arrived next day as arranged”

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“Great company, great prices and helpful team. Glad to be working with you”

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“Very pleased with the parts I received from Vital Parts. A free of charge sample was provided speedily, enabling me to confirm the correct fit of the rubber grommets I was seeking for my particular application. This enabled me to place an order for a larger quantity with confidence regarding size and quality.”

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“I am very pleased with the high quality standards of your products. First class service.”

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“Parts that arrived were perfect. There was issue regarding the colour I originally wanted being sold out after my purchase but that was soon rectified by customer service. However I paid £12 for 2 day UK delivery and the part actually took 4 days to arrive. I called the customer service team on the day I expected my delivery and no one was available to connect my call so I left my contact details and reference number but no one got back to me. I am very disappointed that I my call was never followed up by a member of the vital parts team.”

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“Perfect, arrived on time and was fit for purpose”

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“great service as per usual. Henry is very attentive and helpful.”

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“Shipping is fast and quality is high.”

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“Good product, fast delivery.”

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“New plastic feet for our chairs were difficult to fit but satisfactory when fitted.”

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“Exactly what I wanted and ordered, great service”

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“Brilliant service”

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“Unfortunately my order was out of stock so they supplied an alternative of higher spec and upgraded my deliver at no extra charge. Great company to do business with.”

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“I ordered 100 components but was soon contacted by a lady who told me that they had insufficient stock. It turned out that there was only a small shortfall so the amount was made up by products of the next size down. Delivery was fast and free. I would definitely use Vital Parts again.”

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“Goods delivered promptly, and working as described, would recommend”

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Vital Parts is rated 4.7 based on 2,995 reviews