Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived today. Items as described. Thank you.”

Helpful Report

“Great service, very professional and prompt.”

Helpful Report

“Excellent! Although there was an initial problem with out of stock parts, the staff at Vital Parts contacted me and were able to offer suitable alternatives. The order arrived well boxed and in good time. I would definitely recommend VP.”

Helpful Report

“Parts missing first time because package cut open but very swift with replacement. Staff very good at sorting order,and explaining about products. Very good thanks.”

Helpful Report

“Third time purchased, As usual, superb customer service, fast response, speedy delivery. Safe to purchase from Singapore. Shipping is GBP15.95 = S$30.”

Helpful Report

“Excellent customer service with a very quick turnaround on the order”

Helpful Report

“Super fast delivery Excellent service”

Helpful Report

“Incredible service. Next day means exactly that. I desperately needed some engine mounts for my jetter. Of course it was Friday at 3 and yet again I had to find a difficult part to source. I ordered the mounts online and noted that delivery was next working day. So I resigned myself to having to delay the engine refit. Imagine my absolute joy when the mounts dropped through the letterbox on Saturday morning. I cannot express how happy I was nor how the exceptional range of mounts made getting the correct one so easy. It would have been a little easier if all the dimensions were put on the part diagrams, as it took me a while to find them. Otherwise I'm really happy.”

Helpful Report

“Very good choice of fittings and excellent service as well.”

Helpful Report

“All delivered thank you”

Helpful Report

“Service was very friendly, helpful and efficient.”

Helpful Report

“Parts were as ordered and delivered it seemed like by return but in quick order. At a good price. Well done. Thanks.”

Helpful Report

“Very good dispatch/delivery information arrived on time good quality items as described recommended +++”

Helpful Report

“Very Helpful With A Chair Problem I Was Having. Suggested The Cure, And Sent Sample Quickly. Made The Difference. So Made An Order, Which Was Well Priced And Quickly Delivered. Thanx.”

Helpful Report

“Good website easy to order and goods arrived in good time”

Helpful Report

“Ordered two different types of skids. Very easy to follow web pages when ordering and the standard delivery was prompt. The skids are of good quality and easy to fit. The exception was the screw on one of the adjustable skids was not fully formed and unusable. One e-mail to Vital Parts and the replacement was here the next day. Excellent response.”