Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered Teflon glides for furniture. They arrived very quickly, packaged to fit through our mail slot, and they were exactly as described in the literature. Great value! Thanks”

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“They have an excellent website that helped to find the correct parts despite my previously knowing nothing about the items I needed. Service was quick and efficient and the prices good.”

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“Excellent company no faff.”

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“Excellent quality parts, delivery and cost”

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“Excellent service, quick responses.”

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“Good experience and efficient service.”

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“I have been using Vital Parts as a key Supplier for several months. They always deliver on time, the products are of superior quality and they have demonstrated excellent customer service, they are responsive and prompt in their replies. Well done Vital Parts.”

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“I bought the ovoid inserts to replace old ones that fell out over time. the new ones were very tight to fit so should last a long very good product.”

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“Excellent product range and availability, combined with competitive prices and fast delivery”

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“Easily found what I needed amongst a large varied amount of stock. Good detailed description of part, good pricing and swiftly delivered. 5 stars and will definitely use again.”

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“Correct parts easily identified from website and ordered. Delivery very prompt.”

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“still not received goods . Update situation all sorted , good customer service”

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Good Afternoon Anthony, Thank you for getting in touch regarding your recent order. I am pleased a member of our team was able to assist you and put this right for you. If you require any further assistane, please do not hesitate to contact us. Kind Regards, Victoria Customer Service Manager - Vital Parts

“The parts arrived quickly and were just what I ordered.. first class!”

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“Prompt service and good quality parts at reasonable prices - Recommended!”

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“From the first contact to the speedy replacement of the parts I ordered incorrectly the service was outstanding.”

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“Good service and very helpful staff combined with quick delivery. The secure cap ends compliments the work and gives it aesthetically pleasing finish. I expect to purchase more in the future.”

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“Excellent service”

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“Exactly what I needed and as described on line. Fast turn around and good value.”

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“After a bit of a glitch with delivery, all down to Royal Mail, the team at Vital Parts quickly got on to it an redeemed the situation. All thanks to them and I will have no hesitation in using them again or recommending them.”

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“Great for finding those hard to find essential components!”

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Vital Parts is rated 4.7 based on 3,001 reviews