Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed some replacement feet for rattan chairs. I was lucky that Beth Kimber took my call. Despite my potential order costing less than £30, Beth dealt with me as though I was ordering for a multi national company. She spent considerable time searching for what I needed & sent me several samples. It’s a pity many other companies do not train staff to provide the same customer service. The best asset a company has, staff with a great customer focus.”

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“I ordered adjustable table legs and glass bumpers for a garden table. Your website was easy to negotiate with excellent diagrams showing the measurements and sizes of the parts I needed. They were dispatched quickly and received earlier than expected. I would definitely recommend this site and will use you again whenever need parts. Thank you.”

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“I am happy with the product and reasonable quick delivery”

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“Sent back parts I ordered which cost me £4 and got only reimbursed £7.50 but the total order was just under £ 14.I have now place another order for parts I hope will do the job only to be told there is a 4 week delay.So all in all not a very good experience to date”

Helpful Report

Good Afternoon Albert, Thank you for taking the time to right your review. I have had a look into this and can see that you returned part of the order rather than all of the products ordered, the return was processed for the goods returned to us and shipping costs on this were deducted as part of our returns policy, which is visable on our website. We are able to offer return exchanges however, a refund was requested on your return form. In regards to the leadtime, rest assured we will continue to work as quickly as possible to get the items out to you hopefully sooner than advised. If you would like to disucss this further, please do not hesitate to contact our Customer Service department who are always on hand to go through any questions you have. Kind Regards, Victoria Customer Service Manager

“Great service really helpful staff and quick delivery.”

Helpful Report

“An amazing choice of products with in depth details on sizes. My adjustable feet order was received within days and very happy with the quality of the product and the service provided.”

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“3 months between shipping first part of order and second, with no follow up.”

Helpful Report

Good Afternoon Mike, Thank you for getting in touch regarding your order, I can see that the order has been completed dated 16/07 and sent via 2nd class Royal Mail. Please feel free to get in touch with our customer service team if you ever need any assistance as we will be happy to help. Kind Regards, Victoria Customer Service Manager

“Prompt and helpful service.”

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“You need to pick a courier service that delivers as requested. You pay extra for the 'quick' service and its not. Other than that all good”

Helpful Report

Good Afternoon, Please accept my apologies for this, we use various couriers depending on the service selected and at present, there are challenges these companies are facing however, rest assured we will continue to work with all customers to ensure goods arrive as quickly as they possibly can. Thank you for taking the time to leave your feedback, please do not hesitate to get in touch with our Customer Serrvice team who will be happy to help you. Kind Regards Victoria Customer Service Manager - Vital Parts

“I needed a part to fix my ride-on mower. Not sure of size so ordered 3 different sizes - and it worked a treat! I'll get a few more years out of the mower yet. Great service, great range, quick delivery. Thank you Vital Parts!”

Helpful Report

“Very efficient service will use again”

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“First delivery was several weeks late, and arrived incorrectly (wrong size). Replacement order took a further few weeks (despite these then being urgent), and was also supplied incorrectly. Still waiting for the third attempt, but not hopeful.”

Helpful Report

Good Afternoon Steve, Following your recent feedback and complications with the order, I am happy we have been able to come to a solution for you and you should have the correct goods with you now. Kind Regards, Victoria Customer Service Manager.

“We were very pleased with service from Vital Parts. The order arrived promptly and was just what we wanted.”

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“Excellent service and delivery, would definitely use again”

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“I used Vital Parts to get replacement feet for Barlow Tyrie sun loungers. They fit perfectly. Lots of sizes available on the website.”

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“First order and it went horribly wrong. The parts I ordered didn't arrive instead I got something else totally different. I was also charged delivery after is stated free delivery for orders over £20. I honestly wouldn't buy here again and I'm now going to request a full refund and go elsewhere.”

Helpful Report

Good Afternoon, Thank you for getting in touch, I have reviewed the order and can see that the order was placed in house with our Sales team were the prices and delivery charges do vary to those listed on the website. Please accept my apologies this was not explained to you at the point of order. I have reviewed this in more detail and can see that the part error was due to a pickking issue in our warehouse and I do apologies for any inconvenience this has caused. I hope that the replacements we send out on a Next Day service resolved this for you. If you would like to speak to someone regarding a return, please let us know and we can arrange this for you. Kind Regards, Victoria Customer Service Manager.

“From start to almost finish I had nothing but problems with this order. The only redeeming feature was that we eventually got the parts we ordered almost a month ago!”

Helpful Report

Good Afternoon Roger, Many thanks for taking the time to leave your comments. I can see our team have been in contact with you since the date of the order regarding the lead times and the alternatives offered. I am sorry the alternatives were not suitable to your requirements. As we manufacture a lot of these products and often work with leadtimes. I am pleased that the goods are now with you. If you do want to discuss this further, I will happily arrange to give you a call. Kind Regards, Victoria Customer Service Manager.

“Very helpful, clear and knowledgeable, purchases arrived promptly”

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“All was processed and sent very quickly. The Gliders are absolutely perfect for our kitchen chairs which now ‘glide’ across the carpet tiles. No marking of tiles anymore.”

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“Excellent service in the supply of parts to keep old products in use. The gliders for our tubular steel kitchen chairs are great and give them an extended life.”

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Vital Parts is rated 4.7 based on 3,001 reviews