Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, correct component. THANK YOU.”

Helpful Report

“I am very pleased with product but nearly gave up on this company as one male staff member was very reluctant to send me a sample . I would have left five stars but for this poor service.”

Helpful Report

Good Afternoon Robert, Following your review, rest assured our Sales Manager took the time to look into the matter further and can see that we sent one samply initally but sadly this was not the size required and then a second sample was sent. Please accept my apologies for the dificulty expereienced trying to get your call through to the right department, this has been looked into for continuous improvement. If you would like to disucss this further, please do not hesitate to contact our Customer Service department who will be happy to help. Kind Regards, Victoria Customer Service Manager.

“Rapid delivery of just what I needed. Glides for furniture legs easy to fit and work well.”

Helpful Report

“A wide selection of everything you haven't been able to find. I needed some rubber feet for patio furniture and sliders for dining chairs. The only problem was working out which, of the seemingly endless range sold by Vital Parts, were the right size. Once that was done, ordering was easy and the goods arrived when promised.”

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“Products are good quality and the prices fair. The rating is a little lower because delivery took longer than we have all come to expect and tracking is very poor.”

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“Vital parts have provided me with the plastic feet I needed to support timber joists. For me they are an ideal solution to keeping the joists off the ground. However I do think they are rather expensive.”

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“Fast service. Good communication”

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“Very good service, items provided were good quality, all in all a firm I would recommend... pat mansen.”

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“Good quality part and a wide product range. Very good service. Only thing preventing me giving 5 stars is the min order of £10 which could be limiting in some circumstances, but is understandable.”

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“Items as described. Would definitely buy from vital parts again. Excellent service and quality items.”

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“Prompt, courteous service, product as specified and ideal for purpose”

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“Prompt, intelligent, courteous service”

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“good quality fixings and arrived the next day”

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“good quality part supplied”

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“I ordered Teflon glides for furniture. They arrived very quickly, packaged to fit through our mail slot, and they were exactly as described in the literature. Great value! Thanks”

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“They have an excellent website that helped to find the correct parts despite my previously knowing nothing about the items I needed. Service was quick and efficient and the prices good.”