Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time using and a very smooth experience. definitely use again and recommend.”

Helpful Report

“Great service, friendly telephone ordering, great quality parts, Only wanted a small order so had to go to minimum price for an order, delivery on time. Would use again.”

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“Really helpful. Made sure we got the right parts by sending out samples before we ordered. Would recommend.”

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“arrived in good time and quality of goods was higher than expected”

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“The free sample chair glides that I requested arrived the next day and this helped me to decide straight away to buy some more. I was happy with their quality and the company were very attentive and efficient throughout the whole process.”

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“Quick delivery and excellent product!”

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“The goods were ordered at 4pm and delivered by the following morning. Excellent quality and good service.”

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“Great communications and prompt efficient service. Wish we could use them as a supplier more regularly but our needs are so limited these days. Thank you.”

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“Easy to navigate website, competitive prices and quick delivery”

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“Vp delivered firstly a sample from my measurements, which proved to be wrong. They then provided s further sample which was bob on. I have nothing but praise for the service and the help I received I would recommend them to any prospective purchaser.”

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“I was contacted by Vital Parts after placing my order on line. The part I wanted was currently unavailable and so the gentleman advised me of an alternative product that would best suit my needs. The product then arrived very promptly and was exactly what I wanted.”

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“Such a good range of ferrules held in stock I was able to match my requirement perfectly. Ease of ordering and speed of delivery was quicker that catching a local bus to the local shop who didn't have any in stock! I'll certainly use your service again.”

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“The descriptions on the website were very good and allowed the selection of the correct size chair feet which were a perfect fit. The chair feet were well made and of good quality.”

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“I had been looking for ages for the right caps for my dinning room chairs and found them on vital parts. Great that you can send for a sample as well rather than order something that's not right. Well done vital parts.”

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“Very quick free delivery plus kept well informed excellent product will use again”