Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts exactly as described and arrived promptly”

Helpful Report

“Parts do no fit into standard scaffold tubes so pretty useless to us.”

Helpful Report

Hi Sean, Apologies that you had an issue with our product, the Scaffold Inserts are detailed with all of their measurements on our website to avoid issues like this. However, we would of course be more than happy to exchange or refund your order as we understand that sometimes things like this can happen. In the meantime I have passed your details onto our customer services team who will be in contact shortly to provide a resolution. Kind regards, Josh B, Website Manager.

“On time,good quality,good services”

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“Good service good products”

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“Quick delivery and product good”

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“Very quick delivery and exactly as ordered”

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“You provided a sample free of charge which meant that I knew I was ordering the corrct size. Speedy delivery too. Many thanks”

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“The parts I was after they didn't have listed on the web page, so after chatting online with an adviser, they checked with the sales team and were able to make the size I required. The adviser was very helpful and I am very pleased with the parts that was delivered.”

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“Easy to deal with, kept us updated on delivery,”

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“Parts received were exactly as described in size and finish, and accomplished intended mission.”

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“Prompt attention, nice people, very helpful, a stress free purchase and excellent delivery service - thank you”

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“As an individual I merely needed scaffold caps to assist with my DIY Project and consider the help, courtesy extended by all was TOP DRAWER and if I had a regular requirement for such items you would be first choice. Well done and best wishes.”

Helpful Report

“Free sample arrived quickly which confirmed we had made the right choice of part. Follow up order arrived within 2 days of ordering and everything was post free. Furniture feet are well made, easy to install and look like they will last for a long time. What's not to like?”

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“Service could not be better”

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“Excellent product, fast delivery, will use again. Highly recommended.”

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“You provided a free sample so I could ensure I was buying the right component before I bought a lot of them. Many Thanks”

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“Goods and delivery inc speed were excellent....BUT having found the parts were unsuitable, I emailed them to sort out returns as per the T & Cs, but have had absolutely no response, which has not only surprised me, but disappointed tremendously.”

Helpful Report

Apologies Nick, we always aim to get back to customers within 24 hours from the receipt of an email. Unfortunately however, we are unable to find the where-abouts of your enquiry which I believe would have caused this issue. In the meantime I have sent your review over to our customer services team who will look into this and get in touch to organize a resolution, please accept our upmost apologies as we understand your frustrations entirely - Josh, Vital Parts.

“I found on vital parts the leveler feet that I needed for my breakfast table. Nice people in vital parts. Excellent service, very good prices and fast delivery. Many thanks”