Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what I was expecting”

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“Excellent service and very helpful.”

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“Mike listened to my needs and recommended the right products. The nail -in PTFE glides arrived in a couple of days and were a dream to install. The furniture now moves quietly and effortlessly over the floor. I was able to get exactly the right number without wastage or over-purchase and delivery was included. I know where I shall go next time.”

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“Vital parts had just what I required on the shelf and dispatched them very quickly once ordered.”

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“Their staff were very helpful. Its just a shame that Vital Parts have a minimum order value but once I had made an order to the necessary value they could not have expedited the order more quickly”

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“Parts exactly as described and arrived promptly”

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“Parts do no fit into standard scaffold tubes so pretty useless to us.”

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Hi Sean, Apologies that you had an issue with our product, the Scaffold Inserts are detailed with all of their measurements on our website to avoid issues like this. However, we would of course be more than happy to exchange or refund your order as we understand that sometimes things like this can happen. In the meantime I have passed your details onto our customer services team who will be in contact shortly to provide a resolution. Kind regards, Josh B, Website Manager.

“On time,good quality,good services”

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“Good service good products”

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“Quick delivery and product good”

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“Very quick delivery and exactly as ordered”

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“You provided a sample free of charge which meant that I knew I was ordering the corrct size. Speedy delivery too. Many thanks”

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“The parts I was after they didn't have listed on the web page, so after chatting online with an adviser, they checked with the sales team and were able to make the size I required. The adviser was very helpful and I am very pleased with the parts that was delivered.”

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“Easy to deal with, kept us updated on delivery,”

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“Parts received were exactly as described in size and finish, and accomplished intended mission.”

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“Prompt attention, nice people, very helpful, a stress free purchase and excellent delivery service - thank you”

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“As an individual I merely needed scaffold caps to assist with my DIY Project and consider the help, courtesy extended by all was TOP DRAWER and if I had a regular requirement for such items you would be first choice. Well done and best wishes.”

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“Free sample arrived quickly which confirmed we had made the right choice of part. Follow up order arrived within 2 days of ordering and everything was post free. Furniture feet are well made, easy to install and look like they will last for a long time. What's not to like?”