Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You provided a free sample so I could ensure I was buying the right component before I bought a lot of them. Many Thanks”

Helpful Report

“Goods and delivery inc speed were excellent....BUT having found the parts were unsuitable, I emailed them to sort out returns as per the T & Cs, but have had absolutely no response, which has not only surprised me, but disappointed tremendously.”

Helpful Report

Apologies Nick, we always aim to get back to customers within 24 hours from the receipt of an email. Unfortunately however, we are unable to find the where-abouts of your enquiry which I believe would have caused this issue. In the meantime I have sent your review over to our customer services team who will look into this and get in touch to organize a resolution, please accept our upmost apologies as we understand your frustrations entirely - Josh, Vital Parts.

“I found on vital parts the leveler feet that I needed for my breakfast table. Nice people in vital parts. Excellent service, very good prices and fast delivery. Many thanks”

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“Quick service and good quality products”

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“Excellent service friendly on the phone and very helpful”

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“Got the right product first time good company to deal with,keep you well informed on progress of your order etc.”

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“Good follow up.Kept us informed during delay due to snow at our location.Very helpful.”

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“Had been looking for the blanks I purchased for a while but Vital Parts absolutely nailed it. Thank you.”

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“The 30mm furniture gliders are just the size I required for my table legs and the Legs on my Sofa.”

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“I have been looking for these parts for months, and this was the only supplier that stocked them in the sizes I needed. Easy to order, good price and efficient, free delivery!!”

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“Good morning, can i get a commercial invoice? Fa. IMC GbR, Stefan Fiedler u. Marcus Walz Lausitzerstr. 1 68775 Ketsch Germany Best regards Stefan”

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“Bought online, very good clear website, delivered goods the following day and were as described. Excellent”

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“Had the product I wanted and delivery was very prompt. Price was reasonable for a small quantity and P & P included. I would certainly use Vital Parts again.”

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“fast and efficient service”

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“excellent service, delivery time.”

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“Everything brilliant thank you.”

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“very helpful and understood my requirements - perfectly!”

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“Both the free sample and the purchased items (new feet for chairs) arrived quickly and seem to be good quality.”

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“parts arrived on time and were entirley suitable however i had to buy 41 before they would despatch them as i only needed 24 1felt a little bit cheated.”

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“I phoned vital parts and the gentleman on the phone was very knowledgeable,and advised me on the part I needed straight away,as I was getting a bit confused online.it was nice to have a person to talk to. I was given the number to order on line for my free sample,which arrived within 48 hours. Very impressed. It fitted perfectly,so I then ordered the quantity which I needed.they followed the next day. I would recommend this company,and would use them again when needed.”

Helpful Report

Vital Parts is rated 4.7 based on 3,001 reviews