Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web site made it easy to find and order small rubber feet. Made a huge difference to chair on our wood floor.”

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“Quick delivery of what I needed. Parts of good quality”

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“All good thank you, fast delivery, good product”

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“After ordering the parts in August I received them last week but was disappointed as the finish was not as the sample, I was given.”

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“Very fast and accurate service!”

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“Had to plug up some holes that were no longer required so needed some gromet plugs asap. Fast service and great comms. Would definitely use again.”

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“Very good service. We needed a particular type of circular rubber tapered plug for a drain, and found exactly what we wanted. Came promptly too. Thank you.”

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“Parts are good quality excellent service from order to delivery”

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“Excellent service, friendly and efficient.”

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“This was the first order from Vital Parts and they were very helpful and parts arrived on time.”

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“Samples came exactly as requested and purchased product was a perfect fit and quickly delivered.”

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“A very good web site easy to use and the product was perfect for the job.”

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“Excellent products, excellent service, prompt deliveriery and informed from ordering to delivery.”

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“Good customer service, they immediately phoned to alert me of alternative, and the plugs I then received were perfect for capping the ends of a set of expensive steel tubed, leather covered, kitchen chairs whose legs had been scraping on the floor pamments.”

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“The order was placed 17.8.21, the incorrect parts were delivered beginning of September and I had been chasing for confirmed delivery since then but being given numerous dates then on 8.11.21 it was suggested by Vital Parts that we cancel the order and get a refund! We are waiting on the refund.”

Helpful Report

Good Afternoon Vanessa, Thank you for getting in touch with Vital Parts regarding the order. I can see that one of our Customer Service Advisors discussed this with you over the phone and confirmed that the delay on the refund was due to not yet having received the goods back to process the return fully. I am pleased this has now been resolved for you. Please accept my apologies for any confusion this has caused you. Kind Regards, Victoria - Customer Service Manager.

“Excellent service”

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“Very easy Web Site to order from, quick service and notified of order status”

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“always a prompted and exsalant service”

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“Very good products at a sensible price, and with really quick delivery! Couldn’t ask for more!”

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“Wide range and highly efficient service”

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Vital Parts is rated 4.7 based on 3,003 reviews