Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“advice over the phone - perfect - items delivered quickly - and spot on for the job.”

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“Definitely recommend”

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“well made handles, you get 100 loyalty points with first order, and customer services are very helpful”

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“Didn't have the parts that I wanted but offered a sensible alternative. Prompt, clear info good prices.”

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“We have 3 sofas with short block feet made of 38mm thick wood. They were heavy to move on a carpet so I fitted 4 NA1038 teflon glides on each corner, 16 per sofa. The glides were ordered and delivered efficiently and the sofas now move more easily without disruption of the fitted carpet. I am amazed by the variety of items avaiable from this source”

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“Wanted some levellng screw fittings for the legs of a kitchen unit I was making. Vital Parts had the size I wanted and better quality than my local hardware warehouse. Exactly what was needed and very solid.”

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“Website comprehensive, lots of detail but simple to follow. I got exacly what I needed and delivery was prompt. One of the easier things to do on the net!”

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“Very happy with the service and products. Just what I ordered and quick delivery.”

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“Live chat was great to discuss options and steer me to the product I needed.”

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“Good products at a good price. Speedy delivery and excellent customer service.”

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“The right parts were available, reasonably priced and of durable quality which arrived in short time by standard carriage in the UK. Well done Vital Parts team!”

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“Great service”

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“Web site made it easy to find and order small rubber feet. Made a huge difference to chair on our wood floor.”

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“Quick delivery of what I needed. Parts of good quality”

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“All good thank you, fast delivery, good product”

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“After ordering the parts in August I received them last week but was disappointed as the finish was not as the sample, I was given.”

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“Very fast and accurate service!”

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“Had to plug up some holes that were no longer required so needed some gromet plugs asap. Fast service and great comms. Would definitely use again.”

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“Very good service. We needed a particular type of circular rubber tapered plug for a drain, and found exactly what we wanted. Came promptly too. Thank you.”

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“Parts are good quality excellent service from order to delivery”

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Vital Parts is rated 4.7 based on 2,995 reviews