Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 16 rubber screw on feet. The screws only had a small head which passed straight through the rubber foot pad making it fairly useless. It should have been supplied with more appropriate screws or with washers. Within 30 mins of writing the above review, I was contacted by Vital Parts who apologised for sending the incorrect screws and have now refunded part of the cost. They seem to be a genuine company and I would use them again. I've therefore modified my 'Poor' rating to 'Acceptable'.”

Helpful Report

Hi Michael, thank you for taking the time to leave us this review. Our apologies for the issues you that you experienced, from time to time there can be discrepancies within dispatch but we always aim to rectify them as soon as possible. We hope that this won't effect your use of us in the future! Kind regards, Josh B.

“Your product was great just what I needed, delivery was speedy Thank you.”

Helpful Report

“good fit.Ordered a set for my patio furniture and fit perfectly.Prompt delivery and good customer service>”

Helpful Report

“items arrived quickly,good service”

Helpful Report

“Fast, efficient service Would definitely use again”

Helpful Report

“Fast accurate service of a product that fully met expectations.”

Helpful Report

“Excellent Service. Fast efficient and helpful.”

Helpful Report

“we purchased teflon gliders for our heavy chairs.they arrived very quickly and work wonders (they glide!!!).Very happy customer”

Helpful Report

“Great to find a company prepared to sell you small quantities of "hard to find" widgets / parts. I strongly recommend adding to "Favourites"! I will use it again.”

Helpful Report

“My order could hardly have been smaller but within minutes of placing the order I had a call telling me the exact product was not in stock but a similar item was available. I confirmed that was acceptable and the order arrived speedily. I would not hesitate to use this company again.”

Helpful Report

“What a brilliant service,chatted online,gave specs they then told me what i needed,ordered and delivered within a couple of days.”

Helpful Report

“Very good and speedy service.”

Helpful Report

“Vital Parts always have what I need and deliver it quickly and efficiently.”

Helpful Report

“Easy to order. Good quality product. Bought some rubber feet to fit on a ladder stand-off. Took minutes to fit, work great. Would buy again.”

Helpful Report

“Helpful telephone conversation with a knowledgeable member of staff and prompt delivery of exactly what was needed. Excellent service.”

Helpful Report

“my vital parts arrived on-time and exactly as ordered. i was soon standing on four feet again.”

Helpful Report

“Quick delivery. Only down side was that one of the post caps I ordered was completely the wrong size but as I over ordered more than I needed could continue with project and decided not to bother with complaint.”

Helpful Report

“Very good service and good quality products. Vital Parts did not have all items on order although it did not say so on website but I was contacted by phone and agreed an alternative with the caller. Items arrived quickly.”

Helpful Report

“The whole process of ordering the items online was very clear and user friendly. The items were delivered on time and are of excellent quality. Service excellence for a job well done. Thank you”

Helpful Report

“Prompt and very good overall service! Thanks”

Helpful Report

Vital Parts is rated 4.7 based on 2,996 reviews