Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,003 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Good quality product. Bought some rubber feet to fit on a ladder stand-off. Took minutes to fit, work great. Would buy again.”

Helpful Report

“Helpful telephone conversation with a knowledgeable member of staff and prompt delivery of exactly what was needed. Excellent service.”

Helpful Report

“my vital parts arrived on-time and exactly as ordered. i was soon standing on four feet again.”

Helpful Report

“Quick delivery. Only down side was that one of the post caps I ordered was completely the wrong size but as I over ordered more than I needed could continue with project and decided not to bother with complaint.”

Helpful Report

“Very good service and good quality products. Vital Parts did not have all items on order although it did not say so on website but I was contacted by phone and agreed an alternative with the caller. Items arrived quickly.”

Helpful Report

“The whole process of ordering the items online was very clear and user friendly. The items were delivered on time and are of excellent quality. Service excellence for a job well done. Thank you”

Helpful Report

“Prompt and very good overall service! Thanks”

Helpful Report

“Excellent service will use them again”

Helpful Report

“Order arrived promptly in good order, stick on chair pads seem to have done the trick, now much easier to move on my tiles. Thank you”

Helpful Report

“very fast delivery”

Helpful Report

“brilliant...... they send samples FOC..... and then ship very quickly. thanks”

Helpful Report

“Reasonable price, decent delivery time. What else is there to say?”

Helpful Report

“My order came through very quickly which was great.. however, to qualify for delivery, I had to order a load of extra parts that I don't need!”

Helpful Report

Hi Diane, apologies for the frustrations regarding the minimum order value of £15. Unfortunately this is something we have to do to be able to offer free delivery and samples across all of our products, we hope that you can understand and that it wouldn't prevent you from visiting us again in the future. If we can be of any further assistance, please do get in touch on 01233 713 581. Kind regards, Josh.

“I ordered some Tube Inserts, from start to receipt of goods the service was excellent.”

Helpful Report

“Really helpful. Willing to send samples before committing to buy. Knowledgeable about stock and which alternative products might be useful. Spent time looking at photos of items needing “moulding”. Sent loads of possible matches to help me decide on definite purchase.”

Helpful Report

“Quick delivery and very good parts”

Helpful Report

“The product was the closest I could get to what I needed & it’s doing the job ok, but company policy isn’t helpful for small users like myself. I needed parts for one job total cost minimal, however I needed to buy random items to meet the company minimum £15 spend which is actually £18 with VAT. Disappointing & if I wasn’t so desperate I’d have spent more time looking & gone elsewhere.”

Helpful Report

“Excellent Service”

Helpful Report

“Excellent choice of products and prompt service. However, I feel those of us purchasing low volumes for domestic rather than commercial application will find the minimum purchase of £15 excessive. Indeed I found it necessary to purchase more items than I really needed.”

Helpful Report

“Excellent service provided by a very helpful team.”

Helpful Report

Vital Parts is rated 4.7 based on 3,003 reviews