Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. Prompt delivery. Did have to buy more items than I needed though.”

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“First class service and advice. Freephone would be appreciated”

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“We were completing the design of a bespoke cart for a residential kitchen in N London...the major components had already been sourced, some from the US and some from the UK...but the final connections depended on very particular items which were required to have the precise thread size and fitting dimensions. Vital Parts' website allowed us to quickly find the exact items and despatch and delivery were quick and efficient. Recommended.”

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“The parts we ordered came quickly and were a perfect fit. The provision of the free samples is a great help in getting exactly what is needed.”

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“Product arrived quickly and well-packaged. Exactly as described and does the job perfectly. Great service, thank you.”

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“A quick phone call because 1 item was out of stock and a suitable replacement was provided and a Fast delivery. Great service thanks”

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“Very pleased with parts and good prices”

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“Price and quality of products.”

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“Goods delivered promptly, and as described. Quality very good.”

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“The staff that I spoke to were very knowledgable and helpful”

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“I asked for a sample which arrived very quickly. When ordering everything went swimmingly.”

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“Said delivery was going to be 3 - 5 days and it came in two! Under promise and over deliver!”

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“Sliders are ok however they are supplied with Micky mouse screws , need better screws as these are very soft metal and the heads damage easy”

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Apologies that these screws did not meet your expectations. I hope that someone has been in contact to provide you with an updated solution that will work properly for your use, unfortunately the screws provided are not manufactured by us so we do not have much control over the quality aside from quality checks. Sorry for any inconvenience that this may have caused you, please feel free to get in touch if you have any issues or anything related to this. Our number is 01233 713 581 - Kindest regards, Josh B - Online Sales Department.

“Item arrived as ordered”

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“They had the professionalism & patience to help me find the exact sized two parts I needed for my project even though it was only a very small order I would definitely use and recommend vital parts again.”

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“The operatives are very courteous and helpful and the products absolutely ideal for our use. having spent many hours looking for the items we needed online we found "Vital Parts" and their stock and choice of components appears to be second to none. Really pleased with products and service.”

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“Had the parts i required at a good price. Would buy from again.”

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“Promt and well priced”

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“they sent me some samples promptly which helped me to select the correct product easily”

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“prompt helpul service”

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Vital Parts is rated 4.7 based on 3,001 reviews