Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,001 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,001 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant top company thank you!”

Helpful Report

“Absolutely brilliant company from the start and were very helpful spent time dealing with my order and after I placed my order were very quick to offer an alternative.Cannot recommend this company enough and their range of parts is enormous,,thank you vital parts.”

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“I think Vital Parts provide a good service and bearing in mind the quality of the product I believe they offer value for money. I bought ceramic gliders to facilitate the moving of heavy furniture, they worked a treat.”

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“Wide selection of products and very good service”

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“Rapid delivery,reasonable prices and masses of stuff. Love it”

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“They arrived on time, were just what we wanted and the quality is good well worth the money paid”

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“Perfect solution for my worn garden chair feet, prompt professional service & great selection of items you would struggle to find in the normal retailers.”

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“excellent service, very helpful and u can always very quickly to a human”

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“Excellent service and a product suitable for my use”

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“i was impressed with the service--only a minor small order but very positive conversation and prompt delivery--- the little wheels have been attached to the revolving bookcase, which can now be easily pushed around the floor. congratulations on leaving options open, so often these so called reviews give a long list of questions and take ages to complete and give no room for a complaint! you obviously have every confidence in excellent cheerful and helpfull service smile look happy and you will be---Juliet C F Rumble BSc [Economics] you can quote me”

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“The Vital Parts product was easy to identify on the website, reasonably priced, and was delivered quickly and efficiently. The product did the job I wanted it to do. Very satisfied customer.”

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“Quick & efficient. Stephanie was extremely good at helping us select the right product for our needs and even sent samples for us to try first, free of charge.”

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“I bought antivibration . Good quality and fast Delivery 👌”

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“Very easy transaction and good communications. Fast Delivery. would use again”

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“The Vital Parts team have always been very helpful when I have had a query about a product. I recently needed some castors and the lady I spoke to went to a lot of trouble to find the best castors for me. vital Parts have a high standard of customer service and I definitely recommend this company.”

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“Still not received my purchase despite an email telling me it has been dispatch eight days ago. Feeling very disappointed. Paul Reed”

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“Great company. So helpful and professional. A pleasure to deal with them and it doesn't matter if you need some very small part or something expensive you always get the same friendly, prompt service”

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“parts ordered and supplied were first class and did the job on my chairs just as they should I would recommend your company to everyone”